The player from Argentina made a deposit via cryptocurrency. Unfortunately, the money has not been credited to his account yet. The money later arrived in the player's account and we closed the case as resolved.
GGBet Casino - Player's deposit is delayed.
Amount: $449
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good morning. Last Sunday, July 2, I deposited usd 449 via usdt trc20. The transaction is confirmed and completed on both Binance and the crypto network. From ggbet they have not credited the money yet. Although I sent them all the receipts, their only response is that I have to wait and that the financial department is checking it. Please casino guru help me, since 5 days ago this casino has my money and it doesn't credit it to my game account. Thank you
I attach the payment vouchers
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1 year ago
Dear pablofco1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 year ago
Translation
Hello Veronica. The payment was successful from my payment processor (Binance) in fact I attached the proof that the transaction was successful. It is the casino, who must prove the payment and give me an answer.
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1 year ago
Translation
Good morning. The deposit has just been credited. Thank you very much for your attention
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1 year ago
Dear pablofco1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
