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Good morning. Last Sunday, July 2, I deposited usd 449 via usdt trc20. The transaction is confirmed and completed on both Binance and the crypto network. From ggbet they have not credited the money yet. Although I sent them all the receipts, their only response is that I have to wait and that the financial department is checking it. Please casino guru help me, since 5 days ago this casino has my money and it doesn't credit it to my game account. Thank you

I attach the payment vouchers

Buenos días. El pasado domingo 2 de Julio, deposite usd 449 vía usdt trc20. La transacción figura conforme y completada tanto en Binance como en la red crypto. Desde ggbet aún no han acreditdo el dinero. Si bien les remití todos los comprobantes, su única respuesta es que debo esperar y que el departamento financiero lo está chequeando. Por favor casino guru, ayúdeme, ya que hace 5 días que este casino tiene mi dinero y no me lo acredita en mi cuenta de juego. Gracias

adjubto los comprobantes de pago

Dear pablofco1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hello Veronica. The payment was successful from my payment processor (Binance) in fact I attached the proof that the transaction was successful. It is the casino, who must prove the payment and give me an answer.

Hola Verónica. El pago fue satisfactorio desde mi procesador de pago (Binance) de hecho adjunte el comprobante de que la transacción fue exitosa. Es el casino, quien debe acreditar el pago y darme una respuesta.

Good morning. The deposit has just been credited. Thank you very much for your attention

Buenos días. Recién se ha acreditado el depósito. Muchas gracias por su atención

Dear pablofco1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru