GGBet Casino - Player’s deposit has never been credited to his casino account.

On Aug 31 I deposited 220eur Litecoin on ggbet, my wallet was charged but balance on ggbet was not credited. I contacted support, provided them with blockchain tracking link all wallet ID's and all screenshots which their requested including screenshot from payment provider with message that transaction has been successful.

It's been two days and it's more than enough time to solve this issue, but I have not received reply to my email, and live support chat just feeds me with copy/paste answers.

Dear Oskk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino? Could you please forward any supporting evidence to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you for response!

E-wallet deposit address is unique only visible to me. New unique address is generated every time when deposit page is opened. I contacted payment provider, at first I got email from them that payment transaction was failed. But after that they replied that they fixed the issue - reprocessed the payment and it's now been successfully completed.

I have made many deposits before on this site. And on the same day I deposited 1100 EUR in Bitcoin without problem.

Thank you very much, Oskk, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I have received my money. This case can be closed now. Thank you very much for your help

Hello, Oskk,

Thank you for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru