The player from Latvia had encountered an issue at GGBet where a bet of 45 euros in blackjack was neither accepted nor refunded. Despite having been reassured that the problem would be resolved soon, it had been over a month with no resolution. We had requested additional details and documents to investigate the matter further but received no response from the player. As a result, we were unable to proceed with the investigation or provide potential solutions, which led to the rejection of the complaint.
GGBet Casino - Player's bet not processed and winnings delayed.
Amount: €45
GGBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Hello . Again Ggbet is not resolving anything
i made bet in blackjack 45 euro and bet was not accepted and money was not returned , i contaced ggbet about this they say they will resolve this as soon as possible but its been more than a month , that is too long , please invite ggbet to this convo so we can resolve this as soon as possible
My case is "top priority" for a month now
Public
Public
8 months ago
Dear qvr7mtsmgk,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with GGBet regarding your bet in blackjack.
To better understand the situation and assist you effectively, could you please provide us with the following details:
- Can you specify the date and time when you made the bet that was not accepted?
- Have you received any acknowledgment from GGBet, aside from their initial response promising resolution?
- Did GGBet provide any reasons or explanations for the delay in resolving your issue?
Additionally, if you have any relevant communication or documentation related to this matter, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
7 months ago
Hello qvr7mtsmgk,
- Have there been any developments since our last conversation, please?
- Could you request your game history and forward it to petronela.k@casino.guru?
Thank you.
Public
Public
7 months ago
Dear qvr7mtsmgk,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
