The player from Latvia encountered an issue at GGBet where a bet of 45 euros in blackjack was neither accepted nor refunded. Despite being reassured the problem would get resolved soon, it's been over a month with no resolution.
Hello . Again Ggbet is not resolving anything
i made bet in blackjack 45 euro and bet was not accepted and money was not returned , i contaced ggbet about this they say they will resolve this as soon as possible but its been more than a month , that is too long , please invite ggbet to this convo so we can resolve this as soon as possible
My case is "top priority" for a month now
Dear qvr7mtsmgk,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with GGBet regarding your bet in blackjack.
To better understand the situation and assist you effectively, could you please provide us with the following details:
Additionally, if you have any relevant communication or documentation related to this matter, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Hello qvr7mtsmgk,
Thank you.