GGBet Casino - Player's account with winnings has been blocked.

I created my account on the ggbet platform and acquired a bonus they offer. I played and won an amount of 1400. I requested the withdrawal and everything seemed fine until the next day when I tried to log into my account, only to find it blocked. They informed me it was due to bonus abuse, another told me it was due to my location (it's absurd because there are multiple people in my area using this platform), and yet another said I have multiple accounts in my name. The excuses continue...In the end, they blocked my account containing 1400, without giving me the opportunity to withdraw the funds.

Dear Leticia272,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what kind of bonus you took?

Could you please confirm if you passed the KYC verification?

Do you use any IP-masking software or a VPN to access the casino website?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good afternoon, the casino offers deposit bonuses and free spins, get a bonus, I played the game Alexandria fire and won 1400.00 I made the withdrawal and in the morning I went to check the withdrawal and the account was blocked.

There was no time to do the KYC verification and they blocked the account. I used the device that belonged to my sister-in-law, and yes, I had her and her husband's account on the same device and it was formatted for my use.

Could you please specify how long have your relatives been playing at this casino? Have their accounts been verified? Do you know if they played with a bonus as well?

Good afternoon, it's been almost a year since they played at ggbet casino, and yes they played using the bonuses and all accounts were verified correctly, otherwise they did not authorize withdrawals. They were the ones who recommended the casino to me, I registered and the next day I was blocked.

Waiting for response!!!!

Before we move on with your case, please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Thank you.

Good morning!!! Email has already been sent with a print of the conversation.

Thank you, Leticia272, for your email. I am sorry but it is strictly against the rules to use a device that belongs to a person with an active account in the same casino. It would be impossible to prove that it's not just one person playing in both accounts. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.