HomeComplaintsGGBet Casino - Player's account was blocked.

GGBet Casino - Player's account was blocked.

Amount: 1,375 INR

GGBet Casino
Safety Index:High
Submitted: 26 Jun 2023 | Case closed : 10 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India successfully opened an account, received a bonus, and completed the wagering requirements. He made a deposit, played, and requested a withdrawal. However, the casino blocked his account, claiming he has multiple accounts and was misusing the bonus offers.

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1 year ago

Hello I opened an account on this casino today!


i recieved a bonus and i completed wagering of the bonus


when it came to withdrawal i asked customer service they said make a deposit and then i can make a withdrawal so i made a deposit and i played with my deposit and i applied for a withdrawal after 10 minutes i saw that i have been logged out and my account is blocked now!!


i asked customer service about this and they said because i have multiple accounts i dont kno why they said that ! forget multiple account i dont even have account in any other casino except this this was my first ever account in online gambling and this happened 🙁


i dont know why they are saying that i was misusing bonus if you dont want someone to use your bonuses and commplete wager then just dont offer the bonuses.

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1 year ago

Dear komalshesharao5421,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

 

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1 year ago

Dear komalshesharao5421,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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