HomeComplaintsGGBet Casino - Player's account was blocked.

GGBet Casino - Player's account was blocked.

Amount: 501 ₴

GGBet Casino
Safety Index:High
Submitted: 08 Mar 2023 | Case closed : 23 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Ukraine had her account blocked. We closed the complaint because the player didn't reply to our questions and messages.

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1 year ago
Translation

The situation is like this! I've already seen this! My husband and I have two accounts, we were blocked, and they don’t want to withdraw money! Ready to provide any document, bank card photo documents! And to prove that we are not scammers and we have different data !! Throw me back the money and we are ready to be forgotten for this casino!! Thank you!

Automatic translation:
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1 year ago

Dear annafv8586,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation.

Did you or your husband deposit in the casino? Did you or your husband claim any bonuses? What reason specifically did the casino use as justification to block your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago

Dear annafv8586,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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