The player from Ukraine had her account blocked. We closed the complaint because the player didn't reply to our questions and messages.
The situation is like this! I've already seen this! My husband and I have two accounts, we were blocked, and they don’t want to withdraw money! Ready to provide any document, bank card photo documents! And to prove that we are not scammers and we have different data !! Throw me back the money and we are ready to be forgotten for this casino!! Thank you!
Dear annafv8586,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Did you or your husband deposit in the casino? Did you or your husband claim any bonuses? What reason specifically did the casino use as justification to block your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas