The player from Switzerland had his account verification halted due to a third credit card getting blocked. The casino had requested additional details even after accepting his ID and two other credit cards. The player had explained that the card was canceled, but the casino had insisted on a photo of the card and did not accept a bank statement. The player did not provide further responses to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.
GGBet Casino - Player's account verification is incomplete.
Amount: 4,000 CHF
GGBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
They don't want to verify my account. They have accepted ID and 2 credit cards. 3 card that has been blocked in the meantime, they don't accept bank document, with note they need more details. I am of the opinion that an ID and 2 cards are enough to close the account Verify.Can you please help me?
thank you for your help
Mirko ****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear sajicmirko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos take KYC lightly and the casino has the right to verify every payment method that was used for deposits.
- Could you please specify when you made deposits with the 3rd card and when you canceled it?
- Have you explained to the casino, you previously canceled the card? What has the casino responded?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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12 months ago
Dear sajicmirko,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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12 months ago
Translation
Good day
Last deposit was mid-November.
Card is canceled at the end of November.
I have a casino that explains that the card is canceled, but they still ask for a photo of the card. And they didn't accept a bank statement.
Thank you very much
Mirko ****
Edited by a Casino Guru admin
Automatic translation:
Public
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11 months ago
Did the rejected bank statement include transactions made to the casino made by the expired card, please?
If you discussed the issue with the casino before and have the conversation saved, please forward the transcript to my email at tomas@casino.guru
