HomeComplaintsGGBet Casino - Player's account is blocked and funds are delayed.

GGBet Casino - Player's account is blocked and funds are delayed.

Amount: 84,000 INR

GGBet Casino
Safety Index:High
Submitted: 22 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 19h 42m 22s

Case summary

4 hours ago

The player from India recently created an account and successfully withdrew a small amount before winning more, after which the casino blocked their account citing multiple accounts. They deny having created any extra accounts and have not been asked to complete any verification.

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11 hours ago

I am from India. I created an account 3-4 days ago. I did deposit and tried to withdraw a small amount and the casino payed me out. But when I won a little they said they'll pay me in 5 days and to my surprise after 1 day . I'm unable to login as they blocked my account saying multiple account . I'm sure that I didn't create any multiple accounts. They didn't even ask for verification. Please help me to get my funds,gg bet clearly cheated me .

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4 hours ago

Dear Krishnakumari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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4 hours ago

Slots and sports yes ,and with a bonus . I don't think anyone has an account . Please ask the casino to pay me . I don't think I abused any bonus . If the casino thinks so, you can nullify it with proof . I risked my money and did bet . When i deposited you did nothing . Even they gave 18k withdraw . But when I won 89k ,they blocked me with some reason .

Casino Guru is examining the case

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