The player from Poland encounters issues after registering an account on October 20, 2024, and winning money. The withdrawal of 350 zł is canceled, and the casino blocks the account, claiming he has multiple accounts, which he denies.
GGBet Casino - Player’s account has been closed due to alleged multiple accounts.
Amount: 350 zł
GGBet Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 54m 0s
Case summary
3 hours ago
Public
Public
7 hours ago
Translation
I registered an account at this casino on October 20, 2024. After making a few deposits, I managed to win something today. I requested a withdrawal of 350 zł. Unfortunately, the withdrawal was canceled, and my account was blocked because they claim I have more than one account at their casino, which is not true.
Automatic translation:
Public
Public
5 hours ago
Dear borys2149,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you used any VPN or IP-masking software to access the casino website?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Casino Guru is examining the case
