The player from Poland reported that GGBet casino had blocked his account and confiscated approximately 2,000 ZL after he made multiple deposits using bonuses. He had received a prize for a tournament, but it was taken away with an email indicating a violation of bonus rules without further details. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player had used a prohibited gaming strategy to bypass wagering requirements. Consequently, the complaint was rejected as unjustified, and the player was advised to review the bonus terms to ensure compliance in the future.
GGBet Casino - Player's account has been closed and winnings confiscated.
Amount: 2,500 zł
GGBet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
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3 months ago
Translation
Hello,
The GGBet casino took my money and blocked my account with approximately 2,000 ZL.
Over the past two weeks, I made about 8 deposits using bonuses. I did not request any withdrawals.
I only received a prize for a tournament, which was then taken away by the casino. I received an email stating I violated bonus rules, but no further information was provided. Please help.
Automatic translation:
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3 months ago
Dear jakubdelipvul,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the confiscated winnings were obtained from a tournament?
- Could you please confirm that you have passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
Translation
Hey. The account was verified. And the money came from the tournament. 
Automatic translation:
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3 months ago
Thank you very much, jakubdelipvul, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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3 months ago
Hello jakubdelipvul,
I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.
We would like to invite GGBet Casino to join the conversation.
Dear GGBet Casino,
Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru
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3 months ago
Dear jakubdelipvul,
We regret to inform you that your account has been permanently blocked due to a violation of our site’s rules. It is strictly prohibited to use any strategies aimed at gaining unfair financial advantages. We have detected violations of our bonus program rules with the intent of obtaining additional funds.
Your account has been blocked without the possibility of unlocking.
Dear Michal,
All confirmations have been sent to your email. Thank you for cooperation.
Best regards,
GG.BET team
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3 months ago
Translation
'Hi!
We have detected a violation of bonus program rules in order to obtain additional funds.
This is a direct violation of the provisions of the GG.BET website Regulations and grounds for blocking your account.
● You can no longer use our services.
● Any funds in your account will not be refunded.
● If you try to register a new account, it will also be blocked.
GG.BET Team
If you have any questions, please contact us via online chat or email at support@gg.bet . You can also call us at +48 (45) 363-05-55.'
HELLO. GGBET CASINO!!!!! IF THIS IS A FULL EXPLANATION AND THIS IS WHAT YOU SEND TO EVERY PLAYER WHOSE MONEY YOU TAKE THEN YOUR REPUTATION SHOULD FALL BELOW ZERO.
WHY DID YOU NOT BLOCK MY ACCOUNT WHEN I MADE DEPOSITS BUT ONLY AFTER I GOT A TOURNAMENT PRIZE? IS THIS YOUR TACTIC? I UNDERSTAND YOUR FRUSTRATION AND DISAPPOINTMENT THAT PLAYERS ARE GENERATING WINNINGS BUT YOU CANNOT TAKE THEIR MONEY IN SUCH A WAY. I HAVE NO IDEA WHAT TYPICALITY YOU HAVE WRITTEN ABOUT, LESS THAN ABOUT BREAKING BONUS RULES.
Automatic translation:
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3 months ago
Thank you for your email and for providing evidence, GGBet Casino Team.
Dear jakubdelipvul,
We have received convincing evidence from the GGBet team indicating that you engaged in the "delayed or postponed round tactic," which is considered a prohibited gaming strategy when playing with a bonus, in an attempt to unfairly bypass the wagering requirements.
Unfortunately, we must reject your complaint as unjustified. We strongly recommend that you carefully review the bonus terms and conditions before activating any bonuses to ensure full compliance with the rules and avoid future disappointments.
We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Michal
Casino Guru
