Dear Nickut,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the casino regarding your account and the document verification process.
To better understand the situation and assist you further, I’d like to ask a few questions:
- Could you clarify which specific documents were flagged by the casino as "graphically edited"?
- Have you provided any additional documents or proof to confirm your identity since the issue was raised?
- You mentioned that you’ve used the same documents on the site for over a year without any problems. Were there any changes or updates to your account that might have triggered this review?
Your cooperation is crucial if we are to proceed with this case and assist you in addressing the issue. Without your input and additional details, we won’t be able to move forward. If you have any further documentation or communication from the casino regarding this matter, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear Nickut,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the casino regarding your account and the document verification process.
To better understand the situation and assist you further, I’d like to ask a few questions:
- Could you clarify which specific documents were flagged by the casino as "graphically edited"?
- Have you provided any additional documents or proof to confirm your identity since the issue was raised?
- You mentioned that you’ve used the same documents on the site for over a year without any problems. Were there any changes or updates to your account that might have triggered this review?
Your cooperation is crucial if we are to proceed with this case and assist you in addressing the issue. Without your input and additional details, we won’t be able to move forward. If you have any further documentation or communication from the casino regarding this matter, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela