The player from Chile is unable to withdraw his money from the casino. After making the required minimum deposit, his account was blocked preventing him from withdrawing.
The casino requires a minimum deposit before allowing withdrawals, and then it doesn't allow you to withdraw your money and blocks your account.
Dear Alvaro8899,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what kind of bonus you activated? Please send me the screenshot or link.
Has the casino explained what rules you allegedly violated that led to the blockage of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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