GGBet Casino - Player’s account has been blocked.

I am very disappointed because GGbet casino has no respect at all. I registered and played to complete the WR requirement which I did and tried to withdraw, got through the process and made the withdrawal. I even received an email from the request.

In a few minutes, I can no longer login to my account, my IP has been blocked with NO NOTIFICATION AT ALL. I mean, really? Is that how you treat your players? I was planning on depositing but since I won on the bonus, I changed my mind.

It's only $26 but I am so frustrated because of the disrespect.

Dear louieessencialife,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve been asked to complete the KYC account verification? Which games you’ve been playing (live games, slots, or multiplayer), and have you redeemed any free bonus in this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

I registered on the day I posted this complaint but I was already playing for a few hours when I fairly won. I am yet to complete the KYC verification(will do it after this message). I played a game called Poseidon, whatever it was. I can no longer remember because the website has blocked me so I cant see it. And no, I haven't redeemed any bonus previously aside from the sign up bonus.

Hoping to hear from you soon.

Hello,

We'd like to confirm the following:

a) Player indeed used a no-deposit bonus

b) The player was never blocked by the Casino

c) The player is currently under the request of the documents to complete KYC

Kind regards

A. I indeed used a no-deposit bonus

B. I was blocked on the website. My account no longer exist and it says "restricted" or the site is no longer available on my country.

C. Yes, I am currently under the request for KYC.

Thank you very much, GGBet Casino, for the clarification.

Dear louieessencialife,

Please complete the KYC verification and let me know as soon as you have confirmation. Looking forward to hearing from you.

Dear louieessencialife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the extension, Petronela. I appreciate so much.

I have been communicating with the KYC department and it kinda seems like they are stalling time until I get bored on this case because I have been sending them the correct documents they need but they just keep on telling me that they are unable to proceed due to this and that. I am still currently communicating with them.

Thank you!

Thank you very much, louieessencialife, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear louieessencialife,

I hope you are doing fine. Do you have any news regarding the verification of your account?

Thank you for your answer in advance.

Kind regards,

Stefan

I am still waiting to hear from them until now, Stefan. I'm very sorry for the delay and I'm hoping to have cleared out.

Dear Player,

We are kindly asking to complete the KYC check in order to receive the winnings.

Kind regards

Dear louieessencialife,

Did you manage to complete the KYC?

I am looking forward to your response.

Kind Regards,

Stefan

Dear louieessencialife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear louieessencialife,

As we haven't heard from you, we will close this complaint as "rejected". Feel free to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan