GGBet Casino - Player’s account has been blocked.

Hey, GG.bet abruptly closed my account and when i wanted to withdraw and 3.5k of my money is stuck there.

its my only source of money for now. please resolve it. ill be happy to just get my money back !!

Dear Misbah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey petronela, i registered in gg.bet for like 10 days ago.

I haven't had any accumulation or bonus used.

I deposited 700 euros of my money and lost a bit and made those back from the last bit in my bank by depositing further.

I'm only placing on esports and that's the one where I won.

They wanted me to do KYC and upon providing the documents they mailed me saying it's coz of multiple accounts being made. I just need my money out since it's the only way out for me financially. Please help me out. I'll be indebted

Dear Misbah

Most likely Casino Guru will reject your complaint, since you are solely a cybersports player.

But in any case, here is your main account - misbah.so**h007@gmail.com, which is also blocked (we can you attempted to log in yesterday (May 15))

Hope this clarifies.

Kind regards

No it doesn't clarify. I didn't use any of the bonus and you can check it

I'm an honest man with my intentions clear.

Why do you have to block my id when I have won.

Clearly this is not a fair practice and I appeal to let me withdraw my money.

Thank you very much, Misbah, for your reply. Since you have confirmed that the issue is purely related to esports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help. Thank you for your understanding.