GGBet Casino - Player’s account has been blocked.

I was as usual looking around guru and stumbled upon this website.

I clicked the bonus and tried registering which failed.

I then realized that my email has been registered before.

So I tried resetting my password and logged in .

I then asked for the No deposit bonus to try things out but apparently the CS said I have already used it.

So I thought it's ok. I'll just play a little to try things out.

I was also told to fill in my details etc.

Thereafter I deposited money in (WITHOUT TAKING ANY BONUS)

I was assured that my account and currency will have no problems 3 times because I was literally worried about problems and hassles like this.

I deposited and then played for the day.

Got some profit and figured I should try withdawing some to check how things go.

When I withdrawed.

It shows pending, but my balance is still the same.

Worried I may have did something wrong while withdrawing.

I asked the CS again to check.

The CS then told me normally it will take a day to do the withdawal and there is nothing to worry about.

I then went on with my things..

When I came back to chrome. I was logged out.

When I tried to log in. It suddenly shows that I am blocked.

I then asked the CS what's the problem .

He then told me I have abused their bonus.

Or I have "data" has been used.

I told them that I didn't take any bonus. And this is the first time playing, first time depositing, first time withdrawing.

My phone number is still the same.

Email the same.

Even my bank details was just filled in today .

So which data was used or which bonus was abused.

The CS explained that...

They can't show me proof.

The CS doesn't have my private data.

They can't even tell me which what who data or account is used.

They can't even tell me which bonus I abused when I didn't even take any bonus when depositing.

So how is it they say I'm abusing their bonus. When I didn't take it.

And then change it to my data is used.

Plus, if my data is used.

Aren't I suppose to be able to prove that this is me?

If someone else used my data, why would my money be blocked?

So when people play, they lose. Then no problem.

When they win, they abused the bonus? In which I didn't even accept any .

Dear Jay168,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification? Could you please specify since when is your account blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hwi, thank you for opening my case.

I've some updates too.

Yesterday I checked my emails.

And realize I made this account in 2022 January.

Even then, they sent me the email to finish my register!

Which means my account which was made ONE WHOLE Year Ago.

Wasn't banned until yesterday, right after I deposited money, right after i made my withdrawals.

Please tell me, one whole year... To be exact 1 and a half years.

Their "security" didn't catch me abusing their bonus .

But only when I deposit and cash out?

This is simply Too much coincidence?

Lastly from most websites I play, when data previously used .

What they do, or should do. Is allow the Real Owner of the Data prove that they are who they are isn't it?

Not just ban and inform us that it's an irreversible ban.

This is just a horrible experience.

The CS whom abruptly closed my chat sent me a copy of our chat conversation..

which is a edited copy !

(They cut off the later part of the conversation instead of the full copy)

This just shows how trustworthy they are.

I am really disappointed and frustrated.

Even just a chat conversation, they will do it their way to favor themselves..

Here I attached the COPY they sent me.

You can compare it attached screenshot I sent previously.

Lastly, I hope you can help me.

Getting my money back is important as they can't just lock deposited cash funds.

But most importantly, I hope you can change your reviews of this casino to let other players know their website character.

As I've seen in the players review. This is not the first time they suddenly block users with irreversible bans and no refunds.

My account might have used the no deposit bonus.

But yesterday my first deposit did not accept any bonus!

Cash deposit, cash play.

How is it me abusing the bonus system.

Thank you very much for your time.

I hope that you will change your reviews about them to warn more people as this is very frustrating for any player.

Above is the proof that I made the account in 2022.

This is the " edited copy chat" they sent

Hi Veronica, thank you for your reply.

I'm not sure how if anyone used the same IP.

But even so, I'm sure my data wasn't used.

My name, my bank account, my details.

Even so, if it was the same IP, they can cancel bonuses to not be abused from my account.

Banning is a completely different matter.

Even after confirming 3 times with 3 different CS about my account deposits etc

(I was worried exactly for problems like this)

Banning after I want to withdraw is just a complete scam.

I would also like to point out again, i did not take any bonus for my deposit !

Lastly i wasnt verified KYC, because right after I press withdrawal, I was banned 20+ minutes after. They didn't even give me a chance to do a KYC check.

After withdrawing,

Straight banned,

CS informing irreversible ban,

no refunds,

no way to proof what they said,

no way to prove I am me(KYC).

It was just yesterday when it happened.

Where I.. JUST resetted my password,

first time depositing (w/out bonus !)

first time withdawing ..

And my account was made in 2022 January.

1 and a half years of not "catching me abusing bonuses"

And in the end ONLY after I want to withdraw.

The security team is "so productive" and disgustingly coincidental !

Please understand that it is quite usual for casinos to perform identity verification of their players only after they request a withdrawal.

Have you opened any other accounts with different email addresses in GGBet so that you could play with a no-deposit bonus more than once?

Dear Jay168,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.