GGBet Casino - Player's account blocked on suspicion of multiple accounts.

Hello, I've been blocked on the grounds of using more than one account, even though that is not the case.

January 21, 2023

Hello btibto21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have an account with GGBet in the past? Does anybody else from your household owns there an account as well? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, no, I don’t have people in my family who play

My account was verified Tue Nov 22. 2022

After receiving the block, I simply started playing in other casinos and saw how the rating in this casino dropped

I decided to share my problem so that people know that it deceives and blocks for no reason

the casino replied that they blocked me for having a multi-account and didn’t bother to look into it

Nick , do you have any news?

Thank you btibto21 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello btibto21,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

Can you please provide more details about the alleged multiple accounts the player should be connected with? Please forward any evidence supporting your claim to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Thank you for reaching out to us.

Upon reviewing your account activity, we found that your account was blocked due to a violation of our casino bonus conditions. Specifically, it was observed that you were using strategies aimed at fulfilling the bonus wagering requirements, which is prohibited under our terms and conditions.

One of the prohibited strategies includes collecting scatters to obtain free spins using the bonus balance, and subsequently transferring these free spins to the real balance. As a result, we had reasonable grounds to believe that you were engaging in such activities, leading to the decision to block your account permanently.

We take the enforcement of our terms and conditions seriously to ensure fair and transparent gaming for all our users.

Thank you for your response and the provided evidence, GGBet team.

Dear btibto21,

After investigating your case, it was determined that the accusations of the multiple accounts were not correct; however, other breaches of the casino bonus T&Cs were detected, specifically engaging in a forbidden game strategy while playing with the bonus to unfairly overcome the wagering requirements as mentioned by the GGBet team above.

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's bonus terms and conditions.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru