GGBet Casino - Player's account blocked after winning with bonus.

I opened account on ggbet as my friends were playing here too.

Then i used a promocode and got some bonus money. I tried to wager in slots. Couldn't wager, tried my luck in others. Got the money of 2,800 and suddenly my account was blocked. And they say i violates rule 21 . I didn't wager nor got even 1 rupee from the slot i used bonus on.help me please

Dear Bobby99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which other games did you use to wager your bonus?
• Was the following rule used to confiscate your winnings?

21. When playing with an active bonus it is prohibited to use any strategies aimed at fulfilling the bonus wagering requirements, including collecting scatters to get free spins using the bonus balance and subsequently to receive free spins to the real balance. If we have reasonable grounds to believe that the player is using such strategies, then the Administration reserves the right to void all the player’s winnings and block the gaming account on the permanent basis.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I only played one slot to wager. Lost everything on it. Even I didn't bet any real money on that slot.( Actually I did that was before activating any casino bonuses and I lost real money) after getting bonus I never used real money to bet on that slot. Nor did I get anymoney and nor did I even wager. I even didn't leave any unplayed games nor collected any scattlers. The balance 2,800 inr which I got was from sports. but casino accuses my of rule 21 which I did not break .

Thank you, Bobby99, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.