The player from Germany reported that GGBet casino had blocked games where he usually won, such as Elk Studios titles and Roulette Advance. The Complaints Team communicated that casinos had the right to restrict access to games. Due to the player's lack of response to inquiries, the complaint was rejected.
GGBet Casino - Player's access to winning games is restricted.
Amount: ??
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
In several casinos, including ggbet and boho casino, the games where I usually win have been blocked. In ggbet, not only has the entire Elk Studios provider been restricted, but also the NetEnt game Roulette Advance, where I often earn a lot. This has also happened to me at Posido Casino; once I won in Roulette Advance, the game supposedly became unavailable, even though new players can access it without any issues. It's just a tactic to prevent a small player from cashing out a few hundred euros. The minimum withdrawal amount of 100 euros for bank transfers at Bitkingz or Rooli casino is, in my view, simply outrageous.
Automatic translation:
Public
Public
1 month ago
Dear stephendichain,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.
If you wish to raise complaints with different casinos, kindly submit a complaint for each one.
Please understand that we can’t penalize the casino for disabling access to games for your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.
I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
