The player from Germany is experiencing difficulties completing the account verification. The player confirmed the issue was resolved.
GGBet Casino - Player is struggling to complete account verification.
Amount: €800
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Accepted the welcome offer. I then had some success with the 3rd deposit. All 3 deposits were with a bonus and 25 euros each.
If I don't know a casino I never deposit much.
Am a very experienced player.
I played through the bonus and requested a payout of 800 euros. Well of course verification.
I'm also very familiar with that.
Now the casino is constantly asking for new pictures of me showing my customer number and ID. I've done everything so far. Although the images are good and legible, they were consistently rejected. The requested payout is still visible on the account and you can still continue playing. The casino is all about stalling the player until they lose patience and keep playing until there is nothing left to pay out.
These are very dubious activities.
What I don't understand about this is how you can give such a casino a very good reputation. I finally let myself be blinded by your judgment and registered there and now again trouble and stress. Please clarify the whole matter and explain why this casino was rated well by you.
There are a lot of people online who have exactly the same problem as me.
Mfg Ergün ***
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Ige73,
Thank you very much for submitting your complaint and for following our recommendation. I’m sorry to hear about your problem.
As an experienced player, you obviously understand the KYC procedure is an essential process and none of the serious and licensed casinos takes KYC lightly.
Would you be able to forward the communication between you and the casino regarding the issue to my email tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
After a long back and forth, the KYC is now through. In my opinion, the casino is not about the KYC. It's about annoying the player for as long as possible so that he gambles away his credit again out of sheer frustration. It's a company policy if you ask me. Something like that shouldn't be rated well by you. This makes you appear as unbelievable in your decision-making.
Have now tried to withdraw my credit. Was rejected without any reason.
Contacted support, then they paid me 300 eu. The money is already in my account. The rest is in progress.
A casino that can't even pay out small change is certainly not a good one and I think the users should know that. Who knows how long I'll have to wait for the remaining 500.
KYC is important, I agree with you, but here it is misused by casino management.
Automatic translation:
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1 year ago
Thank you for your message, Ige73.
I am glad to hear you passed the verification and received already part of your funds. Could you please tell us whether the rest of your cashout was already processed since your last message? I'll await your reply.
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1 year ago
Dear Ige73,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Have now received the payment.
Nevertheless, one cannot be satisfied with the casino. Just think what happens if you win a high four-digit sum?
Nevertheless, thank you for your open ear
Mfg Ergün ***
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Ige73,
I'm glad to hear you received your payment. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
