The player from Germany had not received any bonuses for months, with her bonus code requests constantly rejected. Despite having reached out to support, she received responses that provided no clear explanation. The Complaints Team was unable to investigate the issue further due to the player's lack of response to inquiries, which resulted in the rejection of the complaint.
GGBet Casino - Player hasn’t received any bonuses.
Amount: €100
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
The casino hasn't given any bonuses for months, including the viper bonus which I didn't receive either.
Anything related to bonus codes gets rejected.
When I reach out to support, they can't even tell me why.
I'm just being told that there might be bonuses again at any time.
They didn't even give me a birthday bonus!
This is really
An outrage
Automatic translation:
Public
Public
2 months ago
Dear mdaisy919,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain what justification the casino gave when refusing to give you a bonus?
- Could you please explain what the disputed amount of €100 represents in this situation?
- Could you please share your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
