The player from Germany has experienced technical problems while playing Free Spins. We rejected the complaint because the player didn't respond to our messages and questions.
GGBet Casino - Player has experienced technical glitches while playing.
Amount: €100
GGBet Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I won free spins and before they started I was kicked out of the game. After restarting the game, the free spins were gone. When it comes to customer support, you just get brushed off. After reporting the issue, I realized that I misnamed the game and wanted to report it. This operator neither listened nor took me seriously.
I already know what will come out of this "evaluation". You're generally just brushed off or taken for a fool.
Strangely enough, the game can no longer be opened after the chat. Neither on the PC nor on the mobile phone. After I got kicked out of the game, it still worked. After the chat no more. I wanted to see my game history and take a screenshot.
The amount in dispute is unknown as I don't know how much I would have won.
Automatic translation:
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2 years ago
Dear unschubladisierbar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Dear unschubladisierbar,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Thank you, unschubladisierbar, for all the forwarded screenshots. Do I understand correctly that you have been offered Free Spins for a different game after the incident? Have you accepted those, please?
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2 years ago
Translation
No, I was not offered any free spins on another game. I had deposited these free spins as a bonus in my account through my deposit.
Automatic translation:
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2 years ago
Could you please forward your game history to petronela.k@casino.guru? If it's not available inside your account, please request it from the casino directly. Thank you in advance.
