GGBet Casino - Player has been accused of opening multiple accounts.

hello , i was playing ggbet , i logged in like 20 times that day cause i was working also , suddenly they blocked me of me having multiple accounts . I dont have more than 1 account , crazy , none of my friends in work play this site i guess , they said on my ip adress played multiple accounts . Helpme please

Dear qvr7mtsmgk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you accumulated your winnings with or without an active bonus and was your account verified in the past?

If there's any relevant communication, please forward it to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I verified account yesterday in the morning , dont know anyone who was playing in this site , only me from iphone and pc

Didnt played any bonuses

Thank you for your reply. Is there any relevant communication between you and the casino that you'd like to share with us before we will contact the casino? My email address is petronela.k@casino.guru.

According to the information that we have, the security department confirmed that all accounts belonged to the same person. According to that information, all accounts were used from the same place and have matching personal data, which confirms that all accounts belonged to the same person. Unfortunately, further use of our website is closed for you. According to the website rule 12.3, withdrawals from blocked accounts are not processed.

Player's additional comments:

"Hello , this is what they replayed me

According to the information that we have, the security department confirmed that all accounts belonged to the same person. According to that information, all accounts were used from the same place and have matching personal data, which confirms that all accounts belonged to the same person. Unfortunately, further use of our website is closed for you. According to the website rule 12.3, withdrawals from blocked accounts are not processed."

Thank you, qvr7mtsmgk, for your email and reply. You suggested that your account was successfully verified. Could you please forward the confirmation about successful KYC verification to petronela.k@casino.guru?

yes , it’s fully verified , i did cashout 350 euros before they blocked my account and took rest of my 650 to themselves. They replied me tha same text that u commented before , what is the next step? Thanks

I mean if you guys want proof of verification, how can i get that? No email was sent to me about successful verification

Thank you very much, qvr7mtsmgk, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Cant wait!

Hello Ggbet . Thanks for responding .

that is NOT my emails and that number definitely doesn’t belong to me , this is crazy , i get it , this looks suspicious but im not owner of these accounts .

can u tell me was there an deposit from those accounts ?

and when those accounts were made?

by the way in my country there are so many Janis S***** people , even my dad’s name is Janis Sn***** , but he has nothing to do with this situation .

thanks

and does the ip adress match with mine?

does they have passed kyc verification ?

Hello qvr7mtsmgk,

I have reviewed your case and will do my best to help you find a resolution.

Dear GGBet Casino,

Could I ask you please to provide supporting evidence of any links between these accounts and their usage to my e-mail, adam.m@casino.guru?

Kind regards,

Adam

Hey Adam . Did u recieve any proof?

Hello all,

GGbet is kindly requesting 48 more hours to proceed with the investigation.

Thank you!

Hello qvr7mtsmgk,

Nothing has been received yet, and as the casino has asked for more time the timer will now be extended.

Kind regards,

Adam

hey Adam . Let’s wait for that evidence !

ggbet , you guys said 48 hours , its been more than that . Do you have actual proof or what?

Hello . 5 days went by and ggbet still haven’t gave response.

Dear qvr7mtsmgk,

There has been no further response from the casino, I will attempt to contact them one more time in accordance with our policies.

We would like to ask GGBet Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Hello all,

Apologies for the delay in reply. It's always a bit more complicated when the player makes sports/esports bets.

We believe that there was a human error while dealing with this case, since indeed there discovered multiple accounts that matched the IP address, but the device was totally different, as well as the name match was just a coincidence.

Please feel free to continue playing/withdraw funds.

Kind regards

Thank you for your response and assistance, GGBet Casino.

Dear qvr7mtsmgk,

Please let us know if you consider the matter to now be resolved.

Kind regards,

Adam

Dear qvr7mtsmgk,

Please respond and confirm if the matter has been resolved. I will extend the timer for 7 days. Please understand that if we do not receive a reply from you, this complaint will be rejected.

Kind regards,

Adam

Dear qvr7mtsmgk,

It seems that this issue has been resolved, but without confirmation from you the complaint will be rejected as mentioned.

Kind regards,

Adam