Greetings all,
Thank you very much, GGBet Casino Team, for your email and the additional data.
Dear carlitox,
As you may know, we are trying to see the player's complaints objectively, as an independent mediator, and especially defend the players that unknowingly breached casinos' terms and conditions, or a casino was not fair to a player considering our Fair Gambling Codex. Unfortunately, after gathering all the necessary information and details, and having an internal discussion with my team, we agreed this issue does not look like such a case.
Except for the things mentioned above by my colleague Petronela, there are more factors that indicate rather a no-deposit bonus offer abuse. Otherwise, it would be very difficult or even impossible to prove your claims.
You have not made any deposit to your account, nor there was any deposit made to your partner's account before. Basically, there was no other activity, just the use of the no-deposit bonus and withdrawal of the winnings. In addition, your partner was logged into the account a few minutes before you registered your account, after almost 2 months without any activity.
Therefore, from our point of view, we decided to close the complaint as unjustified.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru
Greetings all,
Thank you very much, GGBet Casino Team, for your email and the additional data.
Dear carlitox,
As you may know, we are trying to see the player's complaints objectively, as an independent mediator, and especially defend the players that unknowingly breached casinos' terms and conditions, or a casino was not fair to a player considering our Fair Gambling Codex. Unfortunately, after gathering all the necessary information and details, and having an internal discussion with my team, we agreed this issue does not look like such a case.
Except for the things mentioned above by my colleague Petronela, there are more factors that indicate rather a no-deposit bonus offer abuse. Otherwise, it would be very difficult or even impossible to prove your claims.
You have not made any deposit to your account, nor there was any deposit made to your partner's account before. Basically, there was no other activity, just the use of the no-deposit bonus and withdrawal of the winnings. In addition, your partner was logged into the account a few minutes before you registered your account, after almost 2 months without any activity.
Therefore, from our point of view, we decided to close the complaint as unjustified.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru