GGBet Casino - Player faces technical issues with withdrawal process.

Hello there! On May 19, 2024, I requested a withdrawal of 79800, and GGBet casino required KYC, and everything went well. On May 23, the first withdrawal of 5000 kr was in progress out of 15 withdrawals and every 24 hours the next withdrawal was put in progress. Yesterday, on May 28, they rejected three withdrawals due to a technical error. Today, on May 29, they again rejected one due to a technical error. All of the chats are saved. Support suggests that I should use another method, which I have done, and GGBet has not processed it yet. In the chat, they say it shouldn't take longer, but technically it does take longer to receive it.

My account is verified.

I've played on a slot machine.

I didn't use a bonus.

I have not yet received a payout.

My question is, when should I make it a complaint?

It's good that casino guru is here.

Dear alishakoor01,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you are experiencing with your withdrawals from GGBet Casino. To assist you effectively, could you please provide the following additional details:

• The exact date and time you requested each of the withdrawals.
• Any screenshots or documentation of the rejection messages citing technical errors.
• The alternative withdrawal method you used and the date you initiated it.
• The conversation history with GGBet Casino’s support team, especially regarding the rejections and the suggested alternative method.

You may forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela! You have received an email containing all the screenshots and all the information you have requested.

Today GGBET rejected another withdrawal.

When I chatted with support, he said I would get an explanation via email. I think many people recognize themselves.

PLEASE CASINO GURU.

Thank you very much, alishakoor01, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you so much casino guru for wanting to help me.

Hi alishakoor01,

My name is Romi, and I will be in charge of your case from now on.

I would now like to invite the GGBet Casino representative into this conversation.

Dear GGBet Casino,

Could you please provide more information about this case to clarify the situation?

Thank You in advance.

Romi

Today GGBET canceled 4 more withdrawals so now only one withdrawal is in progress. Here is the response from Jenny on support

Out of 15 withdrawals, only one is in progress now.

Hello everyone.

First of all, we would like to apologize for the inconvenience caused by your withdrawals. 

We would like to emphasize that it was not our fault that your transactions were canceled. Withdrawals are processed by our internal system while they are in the NEW status. As soon as our colleagues in the finance department processed and sent your payment, the status is updated to In Process. This means that the payment has been processed by a third-party financial service provider, which is already sending the payment to the bank. Unfortunately, we have no access or influence on the third-party service. All the cancellations you had were due to them. The reasons we are told are primarily "technical difficulties" and "refusal by the issuing bank". In such cases, we advise you to try another method available to you, as our colleagues from the support service have already mentioned. 

We would like to emphasize once again that it is not us who are canceling transactions, but a third-party financial service provider that is having some difficulty redirecting the payment to your bank. 

We see that you are probably using the same card for withdrawals. If possible, you can use e-wallets for withdrawals or any other methods, we do not prohibit it. If the method is available at your cashbox, you can use it. The only thing we insist on is that all accounts must be yours, and you must be the owner of these accounts. 

At the moment, you have two IN Process withdrawals that are being processed by a third-party service (this service should process payments within 5 business days), and 13 that are still being processed by our system. The total amount of these 13 transactions is 64600 SEK, which means that the transactions should be processed within a total period of 14 business days, according to our rules. During this period, one or more transactions may be moved to IN Process status at any time, as you may have noticed. 

We apologize for the inconvenience and strongly recommend that you use a completely different withdrawal method if possible. 

We hope that your transactions will be completed as soon as possible. 

Dear GGBET!

I have used Mastercard and there you have not even processed.

I want to know which method to use for withdrawal so that I can get my money in the near future.

Hello everyone.

Thank you GGBet Casino for clarifying the situation and for all the information provided.

Dear alishakoor01, the GGBet Casino representative has offered you some alternative payment methods in the post above. Could you try it, please, and let us know the outcome.

Have a nice day everyone.

Romi

Yes, I can test, but right now it's not possible because all my withdrawals are waiting for processing. When they are rejected, I try again.

But I have a question. Why is money withdrawn when we deposit in three seconds but without it it takes forever.

Next question. Why do you offer a withdrawal method that does not work.

I try to understand you.

Dear alishakoor01,

I will wait for you to tell us more whenever possible.

Thank you,

Romi

Hi Romi! I will update you

Today, 3 withdrawals were again rejected. Now I tested the bank transfer, so we'll see what the excuse will be.

Update!

Nothing has happened. I have used master and bank transfer. Have 5 withdrawals that are in progress and the rest are waiting for treatment

Dear GGBet Casino,

Could you please provide more information to clarify the situation?

Greetings,

Romi

Hi Romi!

I have three withdrawals from June 7, 8, 9 and today will be 5 working days. They are still in progress.

Dear GGBet Casino,

Thank you for your cooperation.

Dear alishakoor01,

Could you confirm whenever you will get the money, please?

Thank you all.

Have a nice day,

Romi

Hello!

I will update you if I receive my withdrawals.

Just looked and nothing has happened

Here you have an update

Hello alishakoor01,

the GGBet Casino representative wrote this in the previous message:

"In addition to these withdrawals, where you used other methods, we would like to emphasize that there are still those that are processed by the old method. These are 4 transactions in progress (processed by a third-party service, with a high probability of cancellation) and 4 in the status of NS (which are in the queue for processing by our department, and we do not guarantee that they will be successful). 

Please wait for the transactions to be completed and contact our support team if you encounter any difficulties with new withdrawals. We hope everything will be resolved as soon as possible."

Have you done that, please? Let us know.

Thank you.

Romi

Yes they rejected the show method and I use bank transfer. I have 2 Mastercard withdrawals from June 8,9 that are still in progress and 5 working days have passed. I did as the GGBET representative said and we'll see where this absurd process leads.

Dear Romi and GGBET

I got this answer from Silvio at the support.

Hi Romi!

Even bank transfer does not work. Today, June 18, GGBET rejected a withdrawal with a status of NEW.

Romi now they rejected all my withdrawals. Even those who were masters and bank transfers

Dear GGBet Casino,

could you help us understand, please, what can be done here now?

Waiting for your reply.

Regards,

Romi

I just received this email from GGBET via email

They really come up with all sorts of excuses not to pay my withdrawals.

The previous email was sent to you by mistake. We apologize for any inconvenience caused.

We do not refuse to pay your winnings. Please be informed that these withdrawal requests got canceled for the reason: rejected by the card issuer. Please use a different payment method or contact your bank to find out the reason for rejection.

Can GGBET representative explain to me.

I did as you said I would use other withdrawal methods and yet you completely ignore me

Hello!

We are very sorry to hear that you are still experiencing difficulties. We see that you are using a different withdrawal method (instead of visa, you use mastercard and bank transfer), but as far as we understand, you are using the same card. As we told you at the beginning, the problem may be on the side of the issuing bank, so you can use another card if it is yours, or an e-wallet, cryptocurrency, etc.

Please tell us, do you have an opportunity to use another card or a method that will not be tied to the one you have already used?

GGBET

so you seriously think that I need 7 different accounts for me to be able to get my withdrawals. You have visa as a withdrawal method, but it only works for deposits, which is false marketing where you lie that you can withdraw with visa.

You don't want to pay out my money because you don't have credit for that much money. You probably have a limit of a few thousand kroner.

I have spoken to my bank and it was a very interesting conversation. Bank transfer was no problem.

The card that is registered with GGBET cannot be used for service payments. My question and the bank's is what kind of service you at GGBET are trying to pay me for. I have done you no favors. It may mean that GGBET wants to circumvent laws and regulations.

The bank cancels it because it looks like I am being paid for a service and this cannot be done directly to my card.

The bank wonders if it is a serious company, why can't they deposit the money directly into your account number, because it wouldn't be a problem.

Dear GGBet Casino,

could you tell us, please, what can be done here now?

Waiting for your reply.

Regards,

Romi

Hello!

As we have already mentioned, the withdrawal process goes through a multi-stage verification and processing. At first, the withdrawal is processed by our system and the finance department. While the withdrawal is being processed by us, we have influence over it and can control every process. After that, the transaction is transferred to a third-party payment processing service, which in turn sends the payment to the client's account. We do not have access to the system of this service and cannot influence the transaction process. If your bank obstructs the receipt of these funds, unfortunately, we will not be able to complete the withdrawal and it will be cancelled every time. In this case, we recommend that you change the card/bank or even method for your withdrawals to resolve the issue as soon as possible.

As for how the bank sees our payments. We are currently trying to resolve this issue and clarify what it may be. Please send us screenshots where the bank indicates that our payments are displayed as "payment for services" and, if possible, a document confirming this. You can send them to us at support@gg.bet

We will be grateful for your cooperation. 

Hi Romi and GGBET

I want to get back to you that I have received two withdrawals with small amounts. It is possible to take small withdrawals. I use the same Mastercard and bank transfer and it works. What I do now is make withdrawals that do not exceed 4000 and it seems to work. Want you to get feedback. Want this complaint to be open until all money is in my account

Hello all.

Thank you for all the updates.

We will keep this complaint opened until alishakoor01 will receive the full amount.

Greetings all,

Romi

Thanks Romi

This complaint will be open for a very long time 😔

Hi Romi!

Not much has happened. I have received three small withdrawals. Tomorrow we will see if GGBET cancels withdrawals that are in progress or if they continue to pay my money.

Hi Romi!

I chatted with GGBET support about two withdrawals that were in progress on June 25th and I got this reply ☺️

We wait until 23:59 and see

Hi Romi!

Here you get a little update. GGBET is trying to put the delay on my bank again

Hi Romi!

Today GGBET rejected three Mastercard withdrawals and I don't know why. In the past I have received withdrawals from Mastercard. The withdrawals came from Gpms of SEK 1792 and Qpayout of SEK 1477. I tried again with bank transfer, so we'll see. Once again I want to emphasize that I will not play a single penny on GGBET until I get ALL my money in my account😉

Hello! I would like to invite GGBET to answer why you have now rejected my bank transfer. You cannot blame my bank because you have paid withdrawals to my Mastercard and bank transfer.

What is the reason now.

Just want to remind you that these cause I have heard it from you before

Technical error

We are investigating

Check my your bank

Mastercard has a problem 😉

You have paid withdrawals and I have written in previous posts from whom I received withdrawals.

Hi Romi

Hi Romi! Although I was verified on GGBET, I received an email about even more documents. The lease is on my wife and utility bill. What should I do.

I received this email

Please upload any of the following documents that can prove your address: utility bills data, receipt or check, rental agreement. Ensure that your first and last name and address can be seen on the document

Hello all.

Thank you for all the updates.

Dear GGBet Casino,

could you tell us, please, what can be done here now?

Waiting for your reply.

Best regards,

Romi

Hello!

As an alternative, please provide a bank statement that includes your name, date, and residential address. The document must be dated within the last 30 days.

As for the withdrawals. They were canceled at the "in process" stage within the provider's system. The reason given to us is "technical issues." We understand your frustration, and we regret that such problems occur. No system is perfect, and technical issues can arise occasionally, but we are continually working to resolve them. We notice that the majority of your withdrawals have been successful.

At this time, we kindly ask you to provide the requested documents so that we can continue processing your withdrawals.

Hello! Yes GGBET I see my withdrawals are starting to come and that was not what I wrote about in the last post. You could have requested all the documents when I verified myself and instead you waited until now.

I will send you account statements where everything will be visible as you have requested.

As casino guru says ( cooperation with GGBET fully

Dear alishakoor01,

please inform us whenever you receive the full amount.

Thank you.

Greetings,

Romi

Hi Romi! You have received an email from me where I have sent you documents and I sent the same documents to ggbet so we will see if they approve it. I received the document from my bank.

Hi Romi and GGBET. Now I can make withdrawals again. GGBET has approved my document. Here you also get a picture of it

Dear alishakoor01,

Thank you for this update. Please let us know whenever you receive the withdrawal.

Best regards,

Romi

Hi Romi! I will update you

Some withdrawals will tick my account. I notice that some withdrawals are rejected and it is probably a technical error. No system is perfect as the GGBET representative said here.

It's a long way to go until I get all my withdrawals.

Hi Romi! I get my withdrawals but still some withdrawals are rejected

Hi Romi! Now I have 5 withdrawals that are in progress. Hope they are not rejected due to technical error.

I have been getting 3 withdrawals per week and this week I got 2. Don't know if there is a limit.

Dear alishakoor01,

Thank you for the update. Please let us know whenever you receive the whole amount requested.

Best regards,

Romi

Hi Romi! GGBET doesn't seem to be processing my pending withdrawals this week. I have received three withdrawals and that is the maximum per week I think

They rejected all withdrawals that were in progress. I received mail.

Dear alishakoor01,

Please let us know if you have requested the withdrawals again, or if you want to close the complaint as it is with the three withdrawals received. Add also the information about the amount received, please.

Greetings,

Romi

Hello! Yes, I have. What does it matter Romi if I request 10 withdrawals. They only approve three a week and the rest have to wait or get rejected. No we will stop complaining because I still have a lot of money left to get.

I mean we should not close the complaint because there is still SEK 24,200 left that I have not received