GGBet Casino - Player concerned about unverified deposits.

My younger son accessed my Skrill account and created an account at a casino called GGbet. I have never used any services from this company. Furthermore, I don't understand how they allowed such high amounts of money to be deposited without even verifying any documents.

Since he couldn't use my bank card, he used this method instead.

Additionally, the transactions have been continuous. I have attached a photo, and I hope you can help me. Please investigate this matter, as it involves a relatively large amount of money in my country. At this moment, my son is being admitted to a hospital for gambling addiction.

Dear eliasventocillatena,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’re experiencing with your Skrill account and the transactions at GGBet. To help us better understand and investigate the situation, could you please provide a bit more information?

• Were there any notifications or emails received from GGBet regarding account creation, deposits, or any verification attempts?
• Have you contacted GGBet's customer support regarding these unauthorized transactions? If so, what was their response?
• When did you notice that your Skrill account had been misused by your son, and could you specify how long he was using your account?
• Is your Skrill account secured with any two-factor authentication, and if so, how might your son have accessed it?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, what happens is that due to studies I give the cell phone to my son to communicate with him. I don't know when the account creation happened since I don't know how to access that page since I am a person over 65 years old, my son He is the one who helped me use some services, like my daughter they send me money through Skrill for my monthly expenses but I did not know that my youngest son was involved in that world of vice, when I asked him he told me that he wanted to withdraw some money and they asked me for photos and other things, at first I didn't understand him but after insisting so much, crying, he told me that he had taken money from what I had saved in my account, to which I asked me when you deposit, they didn't ask for your ID or anything. and he told me no, I could just deposit so because of that I read a clause that indicated that if a minor played any type of casino games, the money could be returned. Apart from that, that account is not even verified and I do not understand how they can put money in one day in both countries that amount is 2 months of basic salary, please talk to them or how I can reach an agreement, unfortunately it was partly my fault for not paying attention to those things but since he is a teenager almost always He has been a quiet and calm boy, perhaps out of curiosity he did it. He told me that since last year he had been playing but in simulation because he told me that this page has simulation of online casino games and this year he just wanted to play but the same thank God I accept the blame and at least now I am taking him to a hospital here in Peru, his name is Larco Herrera, it is more than nafa, I hope my son will be helped in that aspect anyway and the money that he spent will at least also be used for his therapies, which he would have to carry

I have also tried to communicate with them since, as I indicated, because I am an adult, my children help me manage some things. I attached a photo. I wanted to communicate with them but there is no one to help me. I don't know how I would do it. I appreciate any help

One more thing, if the casino does not want to reconcile, I want to go to the last minute and report them, because before any deposit with a relatively high sum it should not go unnoticed and in any case it would already go against its casino regulatory body.

It is your support, dear Petronela, and I hope you will forgive me for the helplessness I feel at this moment due to the whole situation I am going through, thank you so much for everything.

I have communicated with them and I have not received any response from that ggbet casino. In any case, they estimate that I should proceed, I make a legal claim and consult with a lawyer and he tells me that it is possible for economic and psychological damages to my son and myself, I didn't want to come to this but as I told you, I feel that it is a mockery and indignation that this casino easily receives money from situation

Dear eliasventocillatena,

Thank you for providing more context about your situation.

I understand your frustration and the challenging circumstances you're facing. However, it is important to clarify that the casino's responsibility typically involves verifying accounts and transactions primarily at the point of withdrawal, not during deposits. Since the casino may not have had a verification process in place prior to your son's deposit, this is a standard practice for many online platforms.

Given this, here are a few key points to consider:

Responsibility for Payment Methods: As the account holder, it's crucial to ensure that payment methods are secured and not accessible to unauthorized users, including minors. If someone else, like your son, accessed your Skrill account and used it without your consent, it is generally the account holder's responsibility to prevent such access.

Casino Policies: While casinos typically verify accounts during withdrawal requests, they often do not have mechanisms to prevent unauthorized deposits before this verification occurs. This practice is common to streamline the deposit process, though it can lead to issues if the account is not properly secured.

Preventive Measures: For future protection, consider implementing stronger security measures for your financial accounts and educating those with access about proper usage.

I regret that I cannot offer further assistance in this matter beyond these recommendations.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.

Thank you in advance for your reply and understanding.

The casino has already responded to me and we are reaching an agreement. I am waiting for them to solve the problem. Thank you very much in advance and I will continue with the development of the same.

Hi eliasventocillatena,

I’m pleased to hear that you are actively communicating with the casino to find a resolution. Please keep me updated on any further developments or progress in your discussions.

Thank you.

Dear eliasventocillatena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.