Hi There,
I want to reassure you that equality and fairness for all of our customers are deeply valued by our company. We work hard to make sure that everyone we serve has a satisfying and inclusive experience. Our procedures and policies are free of discrimination and our purpose is to ensure we are always paying out to the rightful owner.
To put your thoughts at ease, I have reviewed what has been uploaded thus far and see that the bank statement you sent over was dated the 26th of April however they request a bank statement for the last 3 months along with your most recent PaySlips for the last 3 months.
As the AstroPay information is separate sections, we will need a screenshot of each section showing your name, address and email address, and we also need in PDF (not a screenshot), an Astropay statement showing your name and also the deposit made to our casino.
Additional proof of ID has also been requested because, even if you provided your driving license, our internal security procedures require us to also ask for a copy of an official ID Card/Passport.
This is in order to adhere to Anti Money Laundering and Responsible Gambling obligations, and we are not asking for anything more than what is established in our terms, for the sake of clarity and transparency, which can be found here:
https://www.gentingcasino.com/en-ROW/terms/
I kindly urge you to upload the required documents to your account for a swift assessment by our payments team.
Thank you for understanding.
Hi There,
I want to reassure you that equality and fairness for all of our customers are deeply valued by our company. We work hard to make sure that everyone we serve has a satisfying and inclusive experience. Our procedures and policies are free of discrimination and our purpose is to ensure we are always paying out to the rightful owner.
To put your thoughts at ease, I have reviewed what has been uploaded thus far and see that the bank statement you sent over was dated the 26th of April however they request a bank statement for the last 3 months along with your most recent PaySlips for the last 3 months.
As the AstroPay information is separate sections, we will need a screenshot of each section showing your name, address and email address, and we also need in PDF (not a screenshot), an Astropay statement showing your name and also the deposit made to our casino.
Additional proof of ID has also been requested because, even if you provided your driving license, our internal security procedures require us to also ask for a copy of an official ID Card/Passport.
This is in order to adhere to Anti Money Laundering and Responsible Gambling obligations, and we are not asking for anything more than what is established in our terms, for the sake of clarity and transparency, which can be found here:
https://www.gentingcasino.com/en-ROW/terms/
I kindly urge you to upload the required documents to your account for a swift assessment by our payments team.
Thank you for understanding.