Genting Casino Review

The player's requesting a refund of his deposits as he claims that the casino intentionally delayed his payout. Although the player has played over their balance instead of waiting for the verification process to finish, the casino offered the player compensation for the delay as a sign of goodwill. The player was happy with this offer and accepted that. We consider this complaint to be resolved.

The player from Canada has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden faced issues in depositing money to the casino. After depositing, an error message appeared and despite contacting customer service and waiting for 2 days, the player received no response. Player’s complaint has been resolved successfully.

The player from Brazil is experiencing issues withdrawing his winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the UK deposited and played, but she got logged out of the website. Now she cannot log in to her account and changing the password didn’t help. The complaint was resolved as the player received his refund.

The player from Denmark had made a deposit of 100kr on December 2, but had not received the promised 100kr bonus associated with a promotional code. Despite his attempts to contact the casino about the missing bonus, he had received no response. After the player had raised the issue with us, we had facilitated communication between him and the casino. The casino had acknowledged an internal error which had prevented the bonus from being added to the player's account. The bonus was subsequently credited to the player's account, resolving the issue.

The player from Ireland successfully made a withdrawal two weeks ago after verification. However, despite being verified, the casino is asking for additional documents. Player confirmed the issue was resolved and the player received the withdrawal was received.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ireland has been waiting for the verification process for three days and understands that it may take time. However, their concern is that they have sent multiple emails and chat messages to change their email address but have not received any response or acknowledgment from the casino. Player’s complaint has been resolved successfully.

The player from Ireland is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada has requested a withdrawal one month prior to submitting this complaint. During the resolution of the complaint the player had stopped responding. Therefore, the complaint has been rejected. Then, the player let us know that winnings have been received by them.