Gana777 Casino MX - Player struggles to track bonus progress.

Gana777.mx, this casino is not on your list

I made a deposit and received a bonus, but I don't know where my rollover progress is in order to complete the bonus. According to their rules, it must be posted six times. However, whenever I ask, they tell me that there is no system. Today, when I tried to ask, the chat would not open, and only offered me the option to send an email. They're not providing information. I believe it's a total scam.

Dear Kaffir,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gana777 Casino. We'll check the website and when the review is ready and the casino is added to our database, your complaint will be assigned to the correct casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you claimed and played with a welcome deposit bonus found on the website?

Is there a gaming history available to you so you can verify approximately how much you already wagered?

Is there no bonus information window for your active bonus? Have you tried to request a withdrawal of your funds?

Please send me the correspondence between you and the casino. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Kaffir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.