Gamdom Casino - Player registered in the casino despite being on GamStop.

This casino is such a scam there targeting uk problem gamblers and letting them use the site they let me play with no vpn and I am on GameStop this casino should be investigated casino guru

Dear jaggroopsingh1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s important to note that the casino does not hold a UK license, which means they do not have access to the details of individuals registered on GamStop as problem gamblers.

Could you please advise if you have already informed Gamdom Casino about your struggle with gambling addiction?

I hope we will be able to resolve your issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey yes you can see very clearly from theses pictures this is shocking they know what there doing can you ask for my full refunds please

Please understand, that the UKGC license is necessary only for those casinos which want to operate in the UK market (targeting the UK) but if the casino does not target the UK market with their commercials (do not offer GBP currency, bonuses for UK players, etc.) and their license authority allows it, they can accept UK players, they are just not protected by UKGC. 

Here is an example, that could help you better understand our standpoint: 

You are from the UK, and in the UK people drive on the left side of the road - that's the law. In my country, people drive on the right side of the road. But we are not building special roads for UK citizens because their laws say people should drive on the left side of the road. 

And the same principle is applied to the UKGC license - you are working on the UK market; you need to follow UK law. But if you come to play in Curaçao licensed casino (by your free will and they are not targeting the UK market), you need to follow Curaçao laws.

Unfortunately, in this case, we are not able to help you and you have no right to a refund of your deposits. I can only recommend you do better research next time and play only in the casinos licensed by UKGC. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Best regards, 

Veronika

Close my complaint please I’ve made a mistakes

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.