Gamdom Casino - Player experiences withdrawal restrictions.

The deposits are limited to cryptocurrency only. When you deposit something like 10,000 yen in cryptocurrency, the withdrawal minimum is set at 30,000 yen. This is a scam. There are also many reported cases of withdrawal refusal, suggesting they never intended to pay in the first place.

Dear Miyapon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you wish to withdraw your 7000 yen in winnings?
• Could you please advise whether you contacted the casino and asked for assistance? With what result?
• Where does the information regarding the minimum withdrawal come from? Could you please share screenshots with supporting evidence regarding the matter?
• You can share screenshots here or alternatively send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I asked for a withdrawal but was told it was 30,000 yen. The email has disappeared and is no longer available. Please contact them to find out.

Thanks for your reply.

Could you please share a screenshot from the casino cashier showing what the minimum withdrawal limit is from your perspective?

Could you please contact the casino again and ask for guidance in this situation?

If the casino won't be able to resolve the issue please share your interaction with casino support with me.

My email is tomas@casino.guru

I apologize for the inconvenience.

Dear Miyapon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Casino is out of touch

Dear Miyapon,

Please forward your attempts to contact the casino regarding the issue to my email at tomas@casino.guru

Please share a screenshot from the cashier showing the minimum withdrawable amount.

Thanks for your email.

During the complaint resolution process, we expect you to cooperate with us, as outlined in our article:

https://casino.guru/complaint-resolution-instructions

https://casino.guru/how-we-resolve-casino-complaints

We contact the casino only after we consider it necessary, which in this case, without further information we won't do.

You wrote you are struggling to contact support regarding the withdrawal of 70000.

We will proceed to contact the casino only after we receive proof that your attempts to communicate with the casino failed. I apologize for the inconvenience.

I've emailed you the evidence many times, but that's crazy. It's useless. Enough now.

Dear Miyapon,

I am sorry but you haven't forwarded to me any emails you originally sent to the casino, nor any responses you received from the casino.

Without evidence you attempted to resolve the issue, we can't continue our investigation.

If there was any misunderstanding, I apologize.

We need to check the actual emails sent to the casino and the emails you received from the casino to proceed.

Send the proof I was asking for earlier otherwise, we won't be able to assist you.

I emailed mailto:tomas@casino.guru!

I'm done with this.

Since we haven't received any evidence from the player supporting this case we are unable to proceed and argue in the player's favor.

Dear Miyapon,

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.