HomeComplaintsGamdom Casino - Player experiences withdrawal restrictions.

Gamdom Casino - Player experiences withdrawal restrictions.

Amount: ¥7,000

Gamdom Casino
Safety Index:Very high
Submitted: 20 Oct 2024
Case opened Current status

Waiting for player to reply

4d 6h 35m 10s

Case summary

3 days ago

The player from Japan faces a withdrawal issue as the minimum withdrawal limit is set at 30,000 yen, while deposits are only allowed in cryptocurrency.

Public
Public
1 week ago
Translation

The deposits are limited to cryptocurrency only. When you deposit something like 10,000 yen in cryptocurrency, the withdrawal minimum is set at 30,000 yen. This is a scam. There are also many reported cases of withdrawal refusal, suggesting they never intended to pay in the first place.

Automatic translation:
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Public
6 days ago

Dear Miyapon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Do I understand correctly you wish to withdraw your 7000 yen in winnings?
  • Could you please advise whether you contacted the casino and asked for assistance? With what result?
  • Where does the information regarding the minimum withdrawal come from? Could you please share screenshots with supporting evidence regarding the matter?
  • You can share screenshots here or alternatively send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Public
6 days ago
Translation

I asked for a withdrawal but was told it was 30,000 yen. The email has disappeared and is no longer available. Please contact them to find out.

Automatic translation:
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3 days ago

Thanks for your reply.

Could you please share a screenshot from the casino cashier showing what the minimum withdrawal limit is from your perspective?

Could you please contact the casino again and ask for guidance in this situation?

If the casino won't be able to resolve the issue please share your interaction with casino support with me.

My email is tomas@casino.guru

I apologize for the inconvenience.

Miyapon has 4d 6h 35m 10s to reply

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