The player from Germany is verified but faces difficulties withdrawing funds as the casino repeatedly requests additional documents via email.
Gamblezen Casino - Player's withdrawal is delayed due to document requests.
Amount: €140
Gamblezen Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
1d 20h 18m 7s
Case summary
4 days ago
Public
Public
5 days ago
Translation
I am already verified. However, the casino keeps sending me emails requesting that I submit documents.
Automatic translation:
Public
Public
5 days ago
Dear montanamel,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which documents you uploaded to your casino profile when your verification was requested?
Which documents are you now being asked to submit to the casino for verification?
Do you have any pending withdrawal requests in your account?
Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
5 days ago
Translation
I have uploaded my ID and bank cards (front and back). Now the casino wants my bank card and credit card, ID and Skrill bank statement again. But I did not deposit with Skrill, but with bitcoin.
We had a bonus, but we didn't use it. The money is no longer visible.
Automatic translation:
Casino Guru is examining the case
