The player from Germany made a deposit of €23 expecting a 200% bonus and 100 free spins, but only received the deposited amount. Despite the offer being advertised on the website, the player was informed it was unavailable, leading to a complaint about potential misleading practices.
Gamblezen Casino - Player's bonus offer was not honored.
Amount: €23
Gamblezen Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
2 days ago
Public
Public
2 days ago
Translation
Dear Sir or Madam,
Today, I made a deposit of €23 at this casino, which displayed an offer of a 200% bonus and 100 free spins upon deposit. I proceeded with the transaction. However, I only received my real money without the bonus and without the free spins. I contacted live chat, and I was informed that the offer was unavailable, even though it's stated on the website and I had applied for it. It advertised 200%. I believe this is a scam - getting the customer to pay first and then saying it's unavailable afterward. Therefore, I would like to file a complaint. I would like my money back or to receive the 200% bonus plus 100 free spins.
With kind regards, Herting
Automatic translation:
Public
Public
2 days ago
Dear yousefherting,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblezen Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you received any response to your refund request?
- Have you previously deposited in the casino and claimed bonuses? (for example the welcome deposit bonus)
- Could you please share a screenshot of the bonus with the associated bonus rules visible? Please post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
