Gama Casino - Player unable to withdraw winnings and close account.

I again do t understand wgy that casino rating so high ? I tryd this casino first deposit accudently used bonus and i pkayed . Thats k with me. But next two deposit i made deposits without bonus then i managed to win 120 eur and i wanted to withdraw but didt becuse in bonus section it showed that i have wagering bomus like what the f**k if didt use that bonus then it was easier to platy this money town than start to argue with them and vertifivication and all that kind of staff. My pkan was that i pkay that money to zero and i blockk that casino forecer. Of course they dont have gambling section where can put that bcoiockk. Then i start to write live chat . Half of hour arguing with them they didt do that . Tiday i get log in and play. I want them block that shitty casino forever and how thats possible even i tryed ti canchelled that thing there but didt becuse it said if i canhrled then sll my real money balance goes to zero to. First time i see that kind of thing . Like really 9.7 rating ? Ok i even accept that if you talk to them that they would block my account firever tgen i onow in yhe future to avoid this casino. Thank you

Dear reigam84,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve experienced with this casino. To better understand and address your issue, could you please provide some additional information?

• Did you contact the casino support team immediately when you noticed the wagering requirement on your second and third deposits?
• Have you ever completed the verification process with this casino before?
• Could you provide any screenshots or communication logs with the casino regarding your attempts to withdraw the €120 and the issues you faced? My email address is petronela.k@casino.guru.

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Gama Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@gama.casino (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Thank you in advance.

Best regards,

Petronela

Hello.

As we can see, the bonus remained active at the time of the second third deposit due to the fact that it was not wagering. If you did not want to continue wagering the deposit when you made subsequent deposits, it could be canceled in the "My Bonuses" section. If you canceled the bonus, you would continue playing with your real funds only.

When you cancel the bonus, only the bonus funds are deducted, however we would like to inform you that according to the terms of this bonus all winnings on bets are credited to the bonus balance, so the funds at the moment when you wanted to cancel the bonus could be all on the bonus balance.

As for blocking the account, it can be blocked at your request, if you write a letter to our e-mail, as indicated by the administration of the site Guru.

How i can delete guru account permantly .? I have done with casinos to much different problems thats why i want to delete guru account to ? Thank you

We have closed this complaint as the player requested to have their Casino.Guru account deleted.

Thank you, and we wish you the best of luck.