The player from Germany has faced multiple rejected withdrawal requests, including a recent €450 attempt, despite being a long-time registered user. While the casino attributes the issues to technical reasons and suggests using a different payment method, the player does not utilize cryptocurrency.
Gama Casino - Player's withdrawals are repeatedly rejected.
Amount: €1,000
Gama Casino
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Case opened
Current status
Waiting for Casino Guru to reply
5d 18h 18m 24s
Case summary
6 hours ago
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yesterday
Translation
Unfortunately, my withdrawal requests have been rejected once again for no reason.
Today, on 09:55:32 03-12-2024, I made a deposit of €20. I did not take any bonuses or anything like that.
I won a total of €1000 across several games with this deposit.
Subsequently, I requested a withdrawal of €450. This was rejected without any reason given.
I have now made 5 more attempts to withdraw an amount, but unfortunately, all 5 were denied.
I promptly contacted support and received the following response:
"We are sorry to hear that you are facing this issue. The withdrawal request was canceled due to technical reasons on the provider's side.
You can submit a new withdrawal request, which will be processed shortly.
We also recommend using a different payment method for the withdrawal, such as a payout to a crypto wallet."
Since I am neither familiar with nor possess any cryptocurrency, this is not an option. I have communicated this to support but keep receiving the same response.
I have been registered with the casino for over a year, make multiple deposits daily, and my last successful withdrawal was on 11:57:24 02-12-2024, amounting to €300.
I always deposit and withdraw my winnings via Visa Debit, but unfortunately, it's not working this time, as has happened before.
This is the third case I am opening here, and it's always about withdrawals.
I am beginning to suspect that this is done intentionally when there’s a win so that you lose the winnings again during the time it takes to resolve the withdrawal.
An illustrative example: last week, I won €300 and wanted to withdraw it, but suddenly the withdrawal methods I require were no longer available, which is very strange. Of course, I continued playing and lost everything.
This should not happen again, so I am reaching out to you now, requesting help and a swift resolution in this matter.
The last times I opened a case here, things strangely moved forward after processing.
Automatic translation:
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yesterday
Dear trendmensch,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.
Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. If you have been advised the payment method is temporarily unavailable and offered an option to use a different method I would consider this option, despite your lack of experience with it.
You should be able to find guides online on how to open and use a crypto wallet safely including on our website: https://casino.guru/ethereum-casino-guide
Please let me know about your decision on how you wish to proceed.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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yesterday
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I have now lost another €400 of the €1000, but that seems to be the business model. But I will wait for the remaining €600 until the matter is, I hope, cleared up.
I ask you to add a responsible person from Gama Casino as soon as possible so that the matter can be resolved as quickly as possible. Thank you very much.
I'm now trying to request my 8 withdrawals, the last 7 were rejected. Support is no longer responding, let alone offering me a solution to the problem, which is very disappointing .
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yesterday
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And as I already mentioned, I received my last successful withdrawal less than 24 hours ago and strangely enough, it no longer works when I win a large amount. It's not the first time that something like this has happened at the casino.....
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yesterday
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And no, I don't want to open a crypto account because I don't want to deal with it, because I don't know anything about it and I only use my VISA debit card for gaming for deposits and withdrawals.
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yesterday
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I have now tried 29 times to withdraw an amount, with different sums.
It actually worked 3 times!
I received 1×150 € & 2×50 € , but unfortunately I still have 1500 € credit because I won something again. But disappointingly, every further payout is cancelled again.
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12 hours ago
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An update: I tried to withdraw the amount via JetonBank yesterday evening at 20:02:20 03-12-2024, but unfortunately it was canceled again after 12 hours of processing time!
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11 hours ago
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Update 2:
I'm slowly becoming desperate here. Yesterday I was paid out at least 3 small amounts after 3 attempts, but now nothing is working again. All the withdrawals I request are rejected for no reason and I no longer receive a response from support. My request is simply ignored.
It's strange, you pay in several times a day and everything runs smoothly, but when it comes to a withdrawal, you only have problems and are ignored!!!
I request that a responsible person from Casino Gama be involved in this case so that he can clarify the matter as quickly as possible and finally release the payouts!
I would like to thank the Casino Guru team for their help
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6 hours ago
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Update 3:
I wrote two more emails to support to clarify the matter outside of the complaint, but unfortunately they are now ignoring me and not responding at all. I am once again at a loss for words when it comes to this casino.
Ps
In the meantime, I have tried to request further withdrawals, but unfortunately all of them have been unsuccessful. Every single withdrawal is immediately rejected and cancelled without giving any reason.
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6 hours ago
Hello!
We can confirm that there are technical difficulties on the payment provider's side. We are working as quickly as possible to resolve the situation, which is why we suggested alternative withdrawal methods. Rest assured, we are doing everything we can to assist you.
As we can see, some of your withdrawal requests have already been successfully processed, while others are still affected by the technical issues. If you wish to withdraw your funds exclusively to your card, we kindly ask for your patience. We will notify you immediately once the issue is resolved. However, please note that at this time, we cannot provide a specific timeline for resolution.
Thank you for your understanding.
Casino Guru is examining the case
