The player from Austria had faced continuous issues while trying to withdraw his winnings. Despite contacting support multiple times, he kept receiving notice of a technical issue. He expressed frustrations about the casino having all his official documents and yet the withdrawal process remained unresolved. The casino suggested that the problem might have been on the side of the player's bank and recommended trying a different card for withdrawal. However, the player insisted that his bank had confirmed everything was in order. The casino then proposed a solution via email. Despite our efforts to confirm whether the issue was resolved, the player did not respond, leading us to reject the complaint.
Gama Casino - Player's withdrawal is constantly delayed due to technical issues.
Amount: ??
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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6 months ago
Translation
I have been attempting to withdraw every 2 hours for an entire day, and it gets constantly cancelled. Either there's a technical issue on their end, or there's a problem with my bank card. And then there's again the technical error. Whenever I file a complaint with support, they just tell me there's a technical issue and then redirect me to another support. This just keeps happening. It's a scam. You have all my details, my passport, my home address, my bank card, and you still won't let me withdraw my money, just constantly delaying it. I am going to file a complaint against you for having all my data. This is fraud!!! I have yet to receive my money!!!!
Automatic translation:
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6 months ago
Dear Domi2101,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
- Could you please advise how much is the disputed amount?
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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6 months ago
Hello!
We contacted the support service of the payment provider to find out the reason for difficulties in withdrawing funds. We were told that the error occurs on the side of the recipient bank, you need to contact your bank to clarify the reason. Everything goes well from our side, but due to difficulties on the side of your bank there is an error and the funds are returned to the casino.
Perhaps you should try to create a withdrawal request using another card.
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6 months ago
Translation
I have verified myself completely, it is €200 and NO, my bank has personally confirmed to me that everything is approved and permitted. First they tell me there is a technical error and then suddenly I clarify it with the bank. Every time a payout was canceled the same story was always the case, either there was a technical problem with the bank the next time it was canceled. Then suddenly it was approved but there was a technical problem. Constant excuses. You have all my data, my home address, even my bank card, passport and now you are delaying the payout and constantly making excuses that this is fraud. You ask for my bank card and then there's always a technical problem. And no, I only have one bank card and at every casino the withdrawal was approved immediately without any technical glitches every day!!!!! I have paid out with bank cards at every casino where I am registered, so they don't tell me stories that the bank is the problem, the bank has confirmed to me that everything is fine!!!
Edited
Automatic translation:
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6 months ago
Dear Dominik,
We deeply regret that you experienced difficulties in withdrawing your funds. We sincerely apologize for any inconvenience this may have caused. After carefully analyzing your situation, we have found a solution and sent you an email with brief instructions for a successful withdrawal. We appreciate your patience and are ready to provide you with all the support you need.
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6 months ago
Thank you very much, Gama Casino Team, for your assistance.
Dear Domi2101,
Could you please advise if the email with further instructions was received and if there was any development? Looking forwrd to hearing from you.
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