Hello dear Gurus.

I am contacting you now because it is clear that this casino is making up excuses and lying in order not to pay my withdrawal. I have been struggling for hours to get my withdrawal paid and the customer support keeps throwing me around from person to person, each of them stating that I have not specified an account for withdrawal in the withdrawal process, which is why they cancel my withdrawals.

Attached you find proof from the form that the withdrawal is processed from. You can clearly see I have entered my account information. I have done this at least ten times, but these liars and cheaters tell me that the system CLEARLY STATES I have not entered any information. also you can see that I have received confirmation from the system that the information is being processed. Please help, since these people just cancel the requests and offer no alternative methods to withdraw.

They are TOTAL SCAMMERS.

Dear yoyeli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello there,

At the moment our department is investigating the situation in detail and we will get back to you with the results very soon.

Best regards,

GamaCasino team.

Dear yoyeli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We tried to solve this situation, and unfortunately due to technical reasons the withdrawal to the bank card was temporarily unavailable. We actively communicated with the client by mail, and we want to inform that it was necessary to wait when we would establish the process of withdrawal of funds to the bank card, as well as unfortunately we could not approve withdrawal to the cryptocurrency because the deposit was made from a bank card.

Best regards,

GamaCasino team.

I find the actions of the casino unacceptable. I ended up gambling the 300 euros they refused to pay. I do not believe there was a technical difficulty, because the casino continued insisting not to use an alternate method and now and then lied that I did not provide neccessary details when I clearly did.

They are scammers.

If they were homest, they would reimburse the 300 euros.

I asked the casino to close my account if no refund is provided. They stopped answering despite numerous attempts to contact them. They are not answering about a refund or willing to close my account. I want no business with them at this point.

I think it is worth mentioning that these technical difficulties the casino keeps mentioning have been present on their sister site Cat Casino for over a year. This can be deducted from the reviews and forum posts on that casinos information page on Guru. This technical difficulty guise is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.

Disgusting scam.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

If you wish to block your account or to apply for self-exclusion, please use this template:

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Gama Casino

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@gama.casino (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

The thing is, this casino deliberately uses technical issues as a scapegoat not to pay out winnings. It's a really sad example of a rogue casino getting away with anything.

Unfortunately, since the player played down their balance already we couldn't intervene.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.