The player from Austria had encountered issues when trying to withdraw their winnings of 3,300€ from Gama Casino. Despite having completed the full KYC verification, every withdrawal attempt had been cancelled without a clear explanation. After the player reported the issue, we had facilitated a conversation between the player and the casino. The player then received their winnings in two parts, both paid out to a crypto wallet via Tether (USDT). The issue had been successfully resolved.
Gama Casino - Player's withdrawal attempts are repeatedly cancelled.
Amount: €3,300
Gama Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hello. I deposited 100€ into this casino using Sofort and played without a bonus. Now, I have won 3,300€ and every time I try to make a withdrawal, it gets cancelled. I have always checked your site before joining any casino. However, it's not right that this casino is at the top of the list of major providers and is considered risk-free, but they are involved in such a scam. I have now specifically registered for your Casino Guru website, hoping that you can help me. Please and thank you!
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11 months ago
Dear Dzili,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Gama Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino before?
Could you please confirm if you passed the full KYC verification?
When was the last time you communicated with customer support regarding your withdrawal request cancelation? Have you received any explanation as to why your withdrawal request keeps getting rejected?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
Translation
Hello
No, I have not yet made a successful withdrawal at this casino.
Yes and KYC is complete. Once they wanted a lot of documents from me, a driving license, then they said it had expired, but that wasn't true. Then I took a selfie with my passport and then it worked, attached confirmation from the chat that I was fully verified.
Then they also asked me to take a photo of my visa card. Although I paid with SOFORT and unfortunately there is no option to withdraw immediately, which is a shame.
The last time was yesterday and I tried it this morning and it was canceled. The first time they said that there were problems with VISA or the Provider and the second time I had to create it again there was an error. But I've tried it 5 times now and it doesn't work. I also didn't exceed the limit of €185 per day.
So if I had known that this would be the case at the casino, I would never have registered there. As always, I trusted your ranking, but this time it went wrong. Hope we can clear this up here.
Thanks and hello 
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11 months ago
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My limit should also be €1800 per day. I'll try it again now.
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11 months ago
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Everything rejected again!
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11 months ago
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Update:
I got the first part paid out €1800 after 2 hours of writing back and forth and of course only to a crypto wallet via Theter USDT
Tomorrow I will arrange the 2nd payment and hope that it will work out. It's still around €1500
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11 months ago
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Update: Everything paid out in cpypto
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11 months ago
Hello.
No additional account verification is required at this time. You may create a withdrawal request, however you must create a request for an amount up to the daily/weekly withdrawal limit.
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11 months ago
Dear Dzili, dear Gama Casino representative,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
