The player from Austria had managed to turn a no-deposit bonus of 15€ into 150€ at Gama Casino but faced issues withdrawing the winnings due to alleged technical difficulties. Despite attempting various withdrawal methods and making an additional deposit, he had been unsuccessful. However, the issue was finally resolved and he had been able to withdraw his winnings. The Complaints Team had marked the complaint as 'resolved' in their system.
Gama Casino - Player has problems withdrawing winnings.
Amount: €150
Gama Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
I played at Gama Casino yesterday and received a no-deposit bonus of 15€, which I successfully wagered, leaving me with 150€ ready for withdrawal. However, my attempts to withdraw these winnings have been unsuccessful. Every time I try, the casino cancels the withdrawal after an hour, citing supposed technical difficulties. I've tried three different methods - Visa, Mastercard, and RapidTransfer - but none of them are allowed through. In desperation, I even deposited an extra 10€, thinking that a prior deposit was required! Even though I have fully verified my account, they still will not let me withdraw my winnings!
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7 months ago
Dear Friedl11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Other than citing technical difficulties processing withdrawals, has casino support offered any advice on how you should proceed?
- If there is any other relevant communication between you and the casino, please forward it to tomas@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Translation
Hello! No, it's supposedly always a technical problem, but not from my point of view!
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7 months ago
Translation
and now suddenly they want that, and I don't know what that is
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7 months ago
Dear Friedl11,
I'm glad to hear that your issue has been resolved successfully and that you managed to withdraw your winnings. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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