HomeComplaintsGama Casino - Player experiencing login problems.

Gama Casino - Player experiencing login problems.

Amount: €1,200

Gama Casino
Safety Index:Very high
Submitted: 20 Jan 2024 | Case closed : 05 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Austria had login issues at Gama Casino, with the platform indicating an incorrect email address. We attempted to understand the situation by asking the player several questions about their account, games played, and account verification. The casino representative suggested that the player might have been entering an incorrect password and recommended using the password recovery form. Without any further communication from the player, we had to reject the complaint.

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9 months ago
Translation

I registered at Gama Casino and until recently, everything was working fine, I was able to sign in with no troubles. However, recently it keeps indicating that my email address is wrong, which cannot be the case.

Automatic translation:
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9 months ago

Dear Samantaaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly have you lost access to your account?
  • Have you contacted casino support regarding the issue? What response have you received?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Have you completed account verification in the casino? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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9 months ago

Hello.

As we can see your account is active and you should not have any difficulties logging in. It is possible that you are entering your password incorrectly. Try to use the password recovery form and try to log in again, the difficulty should be solved.

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9 months ago

Thanks for the reply to the Gama Casino representative.

Dear Samantaaaa,

Please let me know if the issue persists and how we may help.


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9 months ago

Dear Samantaaaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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