The player from Germany had deposited 520€, won 600€, and attempted to withdraw her winnings. However, every withdrawal attempt was cancelled due to supposed technical errors, despite her trying various withdrawal methods and her bank reporting no issues. The player had become frustrated with the persistent issues and gambled away her winnings. We couldn't assist further as there were no funds left in her account. The complaint had been closed.
Gama Casino - Player experiences repeated withdrawal cancellations.
Amount: €600
Gama Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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10 months ago
Translation
Hello, I made a deposit of 520€ without a bonus two days ago and won 600€. Every time I try to withdraw my money, my withdrawal gets cancelled!! Apparently due to technical issues, I've tried two different withdrawal methods but it continues to get cancelled!! I called my bank, they said there are no issues on their end.
Gama simply refuses to pay out my money!!
Automatic translation:
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10 months ago
Dear Yag95,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Gama Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you contacted casino customer support regarding the issue with your withdrawal? If you have, what was their recommendation?
Have you made any successful withdrawals from this casino before?
Could you please confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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10 months ago
Translation
Hello, I feel like I'm writing to support every hour because I've wanted to make a withdrawal several times for the past 3 days and it's always being canceled. I get the same answer every day. It says: Due to a technical problem it was rejected, please make a new withdrawal request. The same answer every time, I've already tried to transfer money to my mother's account, but it's also canceled due to technical problems.
Strangely enough, deposits work great but there are technical problems with withdrawals😂 always these excuses..
No, I haven't had a successful withdrawal yet.
Yes, except selfie. But I can do it.
Yes, I hope for your help too, I'm really desperate.
Unfortunately I lost €150 of the €600 out of frustration.
but I would like to finally have my €450 paid out!!
Thank you in advance for your help.
Lg
Automatic translation:
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10 months ago
Please do not try transferring your money to the account of any third party. It is strictly against the casino's Terms and Conditions. You should always use payment methods belonging solely to you.
Has there been any progress regarding the technical issues? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.
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9 months ago
Dear Yag95,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Translation
Hello, I didn't receive my money and had my account deleted
Automatic translation:
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9 months ago
Did you lose your money by playing, or was it confiscated by the casino? Please let me know if there is anything else I can assist you with, or if this complaint may be closed. Thank you.
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9 months ago
Dear Yag95,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Translation
Since I waited for several days and every time I got the same excuses and my money wasn't paid out, I gambled away my money out of frustration.
Automatic translation:
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9 months ago
Thank you for letting me know. I am very sorry that you lost your winnings and understand your frustration.
Since there is no balance left in your account, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
