Gale & Martin Casino - Player’s struggling to complete KYC verification.

Have given them all id they keep sending me sheets of paper to sign and are now telling me that they will return money to account despite I have spend 12 k on the site. Have been waiting for 8 days

Dear Sharon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? What have you meant by "they will return money to account"? Do I understand it correctly that your withdrawal has been cancelled and winnings put back to your account?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Sharon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.