Galaxy Casino - Player’s account has been blocked.

Dear maxgennarini65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes of course,

The account is opened has been opened more than 2 years ago and i have played only slots and all the time i have got money won. One time even 15,000 thb normally credited to me. So my account fully verified

I want to add that the call center number i try call the number does not exist .

I play slot in PG soft provider ( LUCKY NEKO slot name ) i take free spins and during free spins i go again 2 times free spins so 30 totally and multiplier arrive to 4o x so i can win 19.000 thb playing with 20THB spin

Thank you so much for your help

Massimo

Thank you very much, maxgennarini65, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

thanks a lot

Massimo

Hello maxgennarini65,

I looked at your complaint and will do my best to help you. I would like to invite Galaxy Casino into this conversation. Casino, can you please specify why did you block the player’s account?

they not replay to me anywhere ... Line all id they have and messangers too

block account and not pay me 19.000

as you can see in screenshot yhey say withdrawal succeeded but i never get any money....they no have e mail and call center number is not working

thanks a lot for yr help ....

Dear friend,

I try to write again in Line but nobody read, same messengers and Twitter too I try ....account is still Blocked as well... I see that the Head office of the casino is in Baldock England and I suppose that the trick to consider fraud to not pay is limited in Thailand involved people dealing with the management and maybe head office does not know. I try to find the way to reach in some ways Baldock Galaxy England to point out what happens to me here but I cannot find the way to do it. Maybe you can work on these problems. I show you what they write on the site that is without comments better :

"Honesty

Honesty is the first and the most important element to state galaxy reputation. As a professionally international online game bookmaker, we are committed to provide our players with the safest, the most honest and the most equal services."

Thanks again for your help

Massimo

but i see nowthat the last post by them is of 1 year ago .... so in FB they not use to do actually anymore

We would like to ask the Galaxy Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thanks for your efforts .... I really appreciate but I think they will not give any answer ....

if I can ask where are you trying to obtain an answer by them?

regards

Massimo

Dear maxgennarini65,

we are trying to obtain the answer right here, Casino should write a comment but they are not responding to us.

ok thanks for your response.... they not post anywhere from 1 year ....

this hidden profile is very ... i not want to comment better

regards

Yesterday I asked my wife to register at the online casino and after registration, she contacted the operator via Line who asked what she needed and she said that she would like to deposit but was afraid that if she won it would not be collected because referring to me, I had the account blocked and the winnings never collected.

they showed interest by asking the id of the member in question but once given. they said they would investigate but never 'never' came any more 'response despite several times written that she waited for

After this last attempt, the case is now closed.

Thank you for everything. 

Massimo

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.