Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
This review examines Galaxy Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Galaxy Casino has a Below average Safety Index of 5.0, which indicates that it may not be an optimal choice for most players as far as the casino fairness and safety go. Read our Galaxy Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Galaxy Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Galaxy Casino, we meticulously evaluated and analyzed the Terms and Conditions of Galaxy Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.
Considering our estimates and the factual data we have collected, Galaxy Casino appears to be a one of smaller online casinos. In relation to its size, it has a very high value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
Based on our findings, no important casino blacklists feature Galaxy Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Galaxy Casino having a Safety Index of 5.0, which is a Below average value. This casino is not an advisable option for players looking for an online casino that creates a fair environment for their customers.
Terms and Conditions of Galaxy Casino
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Galaxy Casino to be unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Galaxy Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 172 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Galaxy Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Unfortunately, we do not have any user reviews of Galaxy Casino in our database yet. If you have had a positive or negative experience with this casino, you can be the first one to review and rate it on our website.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Licenses and company information
Galaxy Casino is owned by , and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
As far as we are aware, Galaxy Casino has not been granted any official gambling license.
Payment options, withdrawal limits and win limits
Galaxy Casino supports 14 deposit methods. This includes: Bank transfer, Government Savings Bank (GSB), Bangkok Bank, Thai Military Bank (TMB), SCB, Krung Thai Bank, United Overseas Bank, Kasikornbank, CIMB Bank, True Money, Kiatnakin Phatra Bank, Islamic Bank of Thailand, Thanachart (TBANK), TISCO Bank.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
USD 5,000 per day
No win limit
USD 10,000 per week
USD 40,000 per month
THB 160,000 per day
THB 300,000 per week
THB 1,200,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at Galaxy Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Chinese
Thai
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Galaxy Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Galaxy Casino as average.
Galaxy Casino slots and casino games
Players can enjoy these types of casino games at Galaxy Casino: Slots, Roulette, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, eSports betting, Other card games, Virtual sports, Other games.
Casino games supplied by 20 game providers are available. This includes Pragmatic Play, Red Tiger Gaming, SA Gaming, United Gaming, CQ9 Gaming, JILI, WM Casino, Saba Platform, SBOBET, SimplePlay, SV388, Dragon Gaming, Joker, KingMaker, BBIN, Sexy gaming, Allbet Gaming, Asia Gaming, JDB Gaming, TFGaming.
Bonuses and codes offered by Galaxy Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. In 'Bonuses' section of this review, you'll currently find 1 bonus from Galaxy Casino based on the data from our database.
Note: Take a look at our designated Galaxy Casino bonuses page for more details about this casino's bonus offers.
Read more
Read less
Games
Show all
Slots
Roulette
No blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
eSports betting
No crash games
Types of games
Slots
Roulette
No blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
eSports betting
No crash games
Language options
English website
All languages
(3)
All website languages
EnglishChineseThai
Only Thai customer support
Only Thai live chat
Game providers
Show all
(20)
Game providers (20)
Positives
Good selection of games
Live dealer games are available
Negatives
Fees are associated with some payment methods
Live chat only available via LINE app
Limited choice of payment methods
Interesting facts
The company focuses on both casino and sports betting
Browse all bonuses offered by Galaxy Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(0)
User reviews of Galaxy Casino
This is a place to share experience with Galaxy Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough reviews
Rated by 0 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
Nobody has submitted a written review of Galaxy Casino yet
Be the first one to share your experience in more detail.
Write a review
Safety Index explained
Safety Index of Galaxy Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Galaxy Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.0/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
Operates without a license
Complaints about Galaxy Casino and related casinos (3)
