Galaxy Casino Review
Lilo S.
05/2023
Safety Index
User feedback
0 review
05/2023
05/2023
Galaxy Casino has been closed and no longer operates.
Our independent casino review team has taken a detailed look at Galaxy Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. The result for Galaxy Casino is a Below average Safety Index of 6.1. It tells us there is room to grow on fairness and safety. Proceed with reading our Galaxy Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Galaxy Casino, we meticulously evaluated and analyzed the Terms and Conditions of Galaxy Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Considering our estimates and the factual data we have collected, Galaxy Casino appears to be one of smaller online casinos. In relation to its size, it has a very high value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
Based on our findings, no important casino blacklists feature Galaxy Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Galaxy Casino having a Safety Index of 6.1, which is a Below average value. This casino is not an advisable option for players looking for an online casino that creates a fair environment for their customers.
Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Galaxy Casino during our review.
We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 172 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Unfortunately, we do not have any user reviews of Galaxy Casino in our database yet. If you have had a positive or negative experience with this casino, you can be the first one to review and rate it on our website.
Galaxy Casino has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
As far as we are aware, Galaxy Casino has not been granted any official gambling license.
Galaxy Casino supports 14 deposit methods. This includes: Bank transfer, Government Savings Bank (GSB), Bangkok Bank, Thai Military Bank (TMB), Siam Commercial Bank (SCB), Krung Thai Bank, United Overseas Bank, Kasikornbank, CIMB Bank, True Money, Kiatnakin Phatra Bank, Islamic Bank of Thailand, Thanachart (TBANK), TISCO Bank.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
| Withdrawal limits | Win limits |
|---|---|
| USD 5,000 per day | No win limit |
| USD 10,000 per week | |
| USD 40,000 per month | |
| THB 160,000 per day | |
| THB 300,000 per week | |
| THB 1,200,000 per month |
When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. The table below contains information about the languages at Galaxy Casino.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
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| Chinese | |
|
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| Thai | |
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24/7 |
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Galaxy Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Galaxy Casino as average.
Players can enjoy these types of casino games at Galaxy Casino: Slots, Roulette, Betting, Video poker, Bingo, Baccarat, Jackpot games, eSports betting, Other card games, Virtual sports, Other games.
Casino games supplied by 20 game providers are available. This includes Pragmatic Play, Red Tiger Gaming, SA Gaming, United Gaming, CQ9 Gaming, JILI, WM Casino, SBOBET, Saba Platform, King Midas (Kingmaker), SimplePlay, SV388, Dragon Gaming, Joker, BBIN, Sexy gaming, Allbet Gaming, Asia Gaming, JDB Gaming, TFGaming.
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
At present, there is 1 bonus from Galaxy Casino in our database:
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Galaxy Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Galaxy Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
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