The player from India faced delayed verification for withdrawal and was then asked to cancel a bank transfer withdrawal and use Astropay instead. However, the Astropay option was unavailable on the withdrawal page, and despite reporting this, the issue remained unresolved after 3 days. The issue was resolved when the player completed the withdrawal through AstroPay.
Fundalor Casino - Player’s withdrawal has been delayed.
Amount: 25,000 INR
Fundalor Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Fundalor Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
5 months ago
Hi, so my complaint is regarding my withdrawal issue. First it was due to delayed verification process then my account for verified and I could see that I only have "Bank Transfer" option available on withdrawal so I placed a withdrawal through that, the same day I got a mail from them saying this need some more information before they can process the withdrawal and additional documents so I sent that to them after which they asked me to cancel the withdrawal I placed through bank transfer option and use Astropay which I had no problem with doing but I couldn’t see the option on the withdrawal page of the same so I highlighted that issue to them. It’s been 3 days where they just keep saying that their technical team is reviewing the problem and they will email me at the earliest but I feel they are just delaying it. Kindly intervene at the earliest please for my withdrawal.
Public
Public
5 months ago
Dear akshayymathur9,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fundalor Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- When have you made the last deposit in the casino?
- When have you completed account verification?
- Did the casino support suggest any time frame for the issue with withdrawal methods being resolved?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
Hi,
Thanks for the quick reply Tomas!
- The last deposit was made on 24/07/2024. 15:01:39
- My verification was completed on 26/07/2024. 14:27:45
- Unfortunately the casino didn’t give me any timeframe and only kept saying that the technical department is reviewing it.
Please help me get my withdrawal as soon as possible, looking for forward to your reply.
Public
Public
5 months ago
Hello Tomas, my withdrawal was completed successfully through AstroPay today. Kindly close the complaint.
Public
Public
4 months ago
Dear akshayymathur9,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
