Funclub Casino - Player is struggling to collect his winnings from no deposit bonus.

Although I have fulfilled the Walter etc they indicate to me that from Spain the earnings of a bonus without deposit cannot be collected.

This has not happened to me with Irish ... or Platinum ... or FairGo ... who are the ones with more or less bureaucracy if they have.

Dear Harlem,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you forward me a link of the specific bonus that you have played? I have checked terms and conditions, and this is what I found:

"If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

I have checked with the live chat agent and Spain is on the list of these particular nations. Please, could you confirm that you have never made a deposit at this casino and redeemed a no deposit bonus? If this is the case, unfortunately, there is not much I can do for you in this matter. According to the live chat representative, no deposit bonuses are offered to all the players, even if their nation is listed between "restricted" ones, thus they can test the games. I understand, it would be preferred if the whole list of restricted nations was published in T&Cs, but unfortunately, this is not the case. I hope I clarified it for you sufficiently. Please let me know if there is anything else, I could do for you regarding this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Harlem,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.