Funclub Casino - Player has been accused of opening multiple accounts.

They say I have 16 accounts but it's not true I just let friends use my phone and my two sisters and my mom because I raved about how great they were cuz they gave us a bonus now they're saying because they use my phone I can't have my money I won $1,800 I think this casino sucks I think it's horrible I won the money fair and square and I think it's ridiculous that they will not give it to me because I raved about how great they were cuz they gave us a bonus now they're saying because they use my phone I can't have my money I won $1,800 I think this casino sucks I think it's horrible I won the money fair and square and I think it's ridiculous that they will not give it to me!!!

Dear Pearl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if any of those accounts has been verified successfully in the past? Where any of the following details the same when opening different accounts: home addresses, phone numbers, email addresses?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Pearl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.