Funbet Casino - Player's withdrawal is delayed.

I joined Funbet a couple of weeks ago and have deposited a couple of times.

last week, I took a 100% bonus and deposited €17. I managed to clear the wagering and withdrew £380 with no problems at all. I continued to play with the remaining cash balance I had left and won on a couple of games. I tried to withdraw a second time to which I got an error message saying I had exceeded my withdrawel limits.

I waited a couple of days to make sure the first withdrawal was cleared from the system and proceeded to try to withdraw again but was met with the same issue.

i spoke to chat who informed me I should indeed be able to withdraw again as there was no outstanding withdrawals or issues. They told me to clear my cache and use Google chrome or a different device all of which did not resolve the problem. I again spoke to chat who informed formed me the technical team would be in touch. I was Informed I had been contacted via email to submit a manual withdrawal form and they had requested a crypto currency wallet but I did not receive such an email and I do not have a crypto wallet anyways.

Ive spoke to chat again who have informed me they will be in touch again. Still I have not heard anything as of today.

I have been trying to withdraw this balance since Thursday gone. It’s been 7 days without resolve. The cash balance is just sat in my account without any use and I’m starting to worry.

as for the casino I initially had no complaints. Lots of games to choose, friendly advisors and easy to navigate made this a pleasant experience for me. But now I’m at a brick wall without knowing what to do about this.

I’ve tried again to withdraw today with the same problem.

I’m perplexed because my first withdrawal went though without any issues at all.

any assistance regarding this problem would be greatly appreciated,

thank you.

Dear stefansumners,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you've encountered. I reviewed the Terms and Conditions of Funbet Casino and found the following:

• For players at Level 1, the withdrawal limits are 500 GBP per day and 7,000 GBP per month.
• Additionally, the casino states that "at any time, a customer may have a maximum of 3 (three) pending withdrawals on the account."

If I understand correctly, you only had one active withdrawal request of 300 GBP at a time, yet the casino did not process it.

To proceed with the investigation, could you kindly confirm the following:

1. Did you contact customer support via email to request a manual withdrawal after realizing you did not receive the promised email from the live chat agent?
2. Were you asked to complete the KYC verification process for your account?

Your clarification on these points will help us better understand the situation and assist you further. I hope we will be able to help you resolve this issue as soon as possible. Thank you for your cooperation.

Best regards,

Veronika

Dear stefansumners,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.