The player from Spain deposited 250€ and requested a withdrawal of 600€, which was rejected due to an alleged duplicate account, despite having successfully withdrawn previously. The casino offers to return only 250€ from the last deposit and acknowledge a recent win.
Freshbet Casino - Player faces withdrawal rejection and account issue.
Amount: €600
Freshbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Freshbet Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 30m 57s
Case summary
3 hours ago
Public
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6 days ago
Translation
Hello, I deposited 250 and reached up to 600 which I requested to withdraw. They rejected the withdrawal, claiming I have a duplicate account according to their terms and conditions, even though I withdrew earlier last week. They said I could keep 250 from my last deposit, and I had won a bet this week. I do not have a duplicate account, is that fair?
Automatic translation:
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5 days ago
Hello albertoibarra777xd,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
- Did they provide any evidence of multiple accounts?
Looking forward to your answer.
Regards,
Nick
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5 days ago
Translation
Hello, my account is fully verified, I sent the documents they asked me for and they accepted them, when I tried to withdraw they took the funds from me. They never provided any evidence that I violated their policies, I have been scammed.
Automatic translation:
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11 hours ago
Hello albertoibarra777xd,
Is your account currently still open?
Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
Casino Guru is examining the case
