Thank you for your messages with information and evidence, Freshbet team.
Dear albertoibarra777xd,
After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created close one after another linked with the same IPs and device agent. All of the accounts engaged in the same or strikingly similar gameplay, which cannot be considered as just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. The casino team has acted according to its terms and conditions as was previously communicated to you.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru
Thank you for your messages with information and evidence, Freshbet team.
Dear albertoibarra777xd,
After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created close one after another linked with the same IPs and device agent. All of the accounts engaged in the same or strikingly similar gameplay, which cannot be considered as just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. The casino team has acted according to its terms and conditions as was previously communicated to you.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru