FreeSpino Casino - Player's payout is delayed due to technical issues.

Sie sagen, dass sie die Auszahlung in maximal 48 Stunden machen. Ich warte jetzt seit 2 Wochen und die Auszahlungsanfrage wurde zweimal abgebrochen. Grund für den Abbruch, sei ein technischer Fehler ahahaha.

Dear nsL71234,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with FreeSpino Casino.

Have you made any successful withdrawals before?

Have you discussed the issue with your withdrawal with customer support? Is the technical error temporary? Have you been suggested using a different withdrawal method?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Nein ich habe noch keine Auszahlung gemacht.

Der technisch Fehler ist natürlich nur eine Ausrede.

Before we move forward with the case, could you please forward all the relevant communication between you and customer support to veronika.l@casino.guru? Thank you.

did it

Sie ignorieren alle emails und haben erneut meine Auszahlungsanfrage abgebrochen. Krank, dass diese Versager so eine Scheisse abziehen können.

Wird hier noch was getan oder warum antwortet hier niemand??

Kann ich irgendwie helfen? Ich möchte das Problem gerne schnell gelöst haben.

Thank you very much, nsL71234, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

for no reason….

Just tell me how I can contact them I don’t have time for that….

Hello there,

Thank you nsL71234 for providing us with all the information. I want to give you a quick explanation as to how our service works. We are not affiliated with the casinos we work with - we're an independent database of online casinos and therefore we have to make the effort to contact each casino individually. This understandably takes some time so as you may have noticed we have a timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 800 complaints simultaneously, necessitating thorough investigation and analysis for each case. I hope that makes it clear and I hope we will be able to resolve this issue together!

I would now like to ask FreeSpino Casino for their help in resolving this complaint. We would like to know why what is the issue with the withdrawal and how we can help resolve it.

Thank you!

Ich verstehe schon, es ist nur sehr frustrierend, dass es so viele casinos gibt, die dich nur scammen wollen. Ich verstehe es einfach nicht, dass ein Geschäft, dass so oder so Profit macht ihre Kunden so scammen muss.

what will we do if they are not answering?

According to the information from a casino affiliate, the casino has been closed. If the casino doesn't honor your withdrawals I would recommend contacting the licensing authority the casino operates under. In this case, it's regulated by the Curaçao Antillephone N.V. (complaints@gaminglicences.com) so I recommend you submit a complaint to them. The Gaming Authority has more options and tools to help players.

Thats just crazy………… I hope those mf need to go to prison

wie lange wird es dauern bis die normalerweise antworten?

Wird so das Problem gelöst?

Kann es sein, dass das casino trotzdem noch antwortet?? Es kann doch nicht sein, dass mein Geld einfach gestohlen wird?

Mittlerweile durch das ganze ignorieren der emails erwarte ich sogar mehr als das Geld, das ich eingezahlt habe!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

wdym???

So I will just lose the money??????

Thats a fucking robbery.

does the licensing authority normaly answer or not?????

and btw. why are you saying „may negatively affect its rating." How does the rating matter when the casino is already closed??? 😂

Just tell me how I can get the money

Dear nsL71234, we are an independent online casinos database which acts as a mediator resolving players’ disputes. If the casino chooses not to respond I’m afraid there is not much that can be achieved from our side. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

As for the Licensing Authority, Curacao licenses are what we call passive regulators which means that they do not actively update players on the state of the investigation. As some changes are happening in the Curacao gambling legislation it may affect the time it takes for the authority to respond. Thank you for your understanding!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue, and I am sorry I could not be of more help on this occasion. If the casino decides to react, we will reopen the complaint, and you will be notified by email. If you'll receive a response from the Licensing Authority please let me know through my email. (peter.c@casino.guru)

Best regards,

Peter